Assistant Banquet Manager Job at Marriott Bonvoy (Jakarta)

Job Description

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility

Manages departmental inventories and assets including par levels and maintenance of equipment
Conducts monthly department meetings with the Banquet captains and employees
Maintains attendance log for banquet employees
Maintains and enforces established sanitation levels
Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.)
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
Schedules banquet service staff to forecast and service standards, while maximizing profits
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges
focuses on continuous improvement of guest satisfaction
Interviews and hires Banquet captains and employees with appropriate skills
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Ensures employees understand expectations and parameters
Observes service behaviors of employees and provides feedback to individuals
Reviews comment cards and guest satisfaction results with employees
Participates in the development and implementation of corrective action plans
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

Requirements

High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area

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Assistant Banquet Manager

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