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Assistant AYS Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Assistant AYS Manager at Marriott Executive Apartments Kuala Lumpur is responsible for handling all guest calls, requests, and concerns, operating the telephone switchboard, and ensuring guest satisfaction. The role also involves assisting in training and coaching employees, adhering to company policies, and maintaining professional standards.

Job Responsibility:

  • Answer, record, log, and process all guest calls, requests, questions, or concerns
  • Operate telephone switchboard station
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
  • Advise guest of any messages received
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
  • Receive, record, and relay messages accurately, completely, and legibly
  • Activate/deactivate guest room message lights as appropriate
  • Instruct guests on how to access the internet
  • transfer guests with problems to provider's customer support line
  • Test communications equipment to ensure it works properly
  • Respond to special requests from guests with unique needs
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Dispatch bell staff or valet staff as needed
  • Assist management in training, motivating, and coaching employees
  • serve as a role model
  • Report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1-year related work experience
  • No supervisory experience
  • None license or certification

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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