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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Control and secure cash and cash equivalents for property according to cash handling policy and procedures
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Audit statistical, financial, accounting, auditing, or payroll reports and tables
Audit and reconcile all revenue postings
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
maintain awareness of undesirable persons on property premises
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors