Assistant Area Manager Job at AvantStay (Gatlinburg)

Job Description

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area.

Job Responsibility

Support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area
Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed
Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel
Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame
Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction
Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel
Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision
Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market
Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets
Frequently traveling to various properties within the designated area to support operations and ensure compliance
Being part of rotating “On Call” after hours for market support

Requirements

2+ years of hospitality or customer-facing experience
Vacation rental industry experience (preferred)
Basic skills in Microsoft Office (Excel, Word & PowerPoint)
Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Responsiveness via Slack and email
Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.
Must reside in the designated area.
Valid driver's license and active car insurance
Reliable, snow-ready car

Nice to have

Vacation rental industry experience
Experience in hospitality and/or real estate
Accredited Residential Manager (ARM) designation

What we offer

Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discounted stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement
Mileage reimbursement

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