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AvantStay Logo AvantStay · Hospitality and Tourism

Assistant Area Manager

United States, Asheville Employment contract 55000.00 - 60000.00 USD / Year · Job Posted July 13, 2026
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Job Description

AvantStay delivers world class, authentic, tech-enabled short-term rental (STR) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

Job Responsibility

  • Performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager
  • Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements
  • Acting as a bridge between the property owners and the internal departments of AvantStay
  • Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
  • Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel
  • Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame
  • Reviewing the quality of the resolution
  • Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties
  • Carrying out essential, non-manual administrative duties to support daily operations
  • Coordinating and/or overseeing housekeeping or routine rental maintenance tasks
  • Ensuring all homes have appropriate inventory levels of consumables and linens
  • Conducting regular inspections of properties
  • Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets
  • Frequently traveling to various properties within the designated area
  • Being part of rotating 'On Call' after hours for market support

Requirements

  • 2+ years of hospitality or customer-facing experience
  • Basic maintenance abilities and willingness to do tasks such as tightening doorknobs, putting in drywall anchors, etc.
  • Basic skills in Microsoft Office (Excel, Word & PowerPoint)
  • Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
  • Access to a reliable vehicle and a valid driver's license
  • Ability to spend a majority of working time standing, walking, and driving to properties
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
  • Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
  • Responsiveness via Slack and email
  • Must reside in the designated area
  • Business needs dictate hands on in market presence

Nice to have

  • Experience in Hospitality and/or Real Estate
  • Accredited Residential Manager (ARM) designation
  • Knowledge of Salesforce

What we offer

  • Benefits and Unlimited Paid Time Off
  • Company-sponsored insurance (medical, dental, vision, life, etc.)
  • Team bonding and off-site events
  • Complimentary and discount stays at AvantStay properties
  • Parental leave
  • Fitness Reimbursement
  • Mileage Reimbursement
  • Cell Phone Service Reimbursement
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