Assistant AP House Manager

• Assist the AP House Director and assume his/her responsibilities in case of absence
• Participate in the management and daily operations of the AP House, including sales, customer service, communication, marketing and merchandising, administration
• Channel constructive feedback to the management to optimize operations and reach results
• Assist in ensuring a customer-driven culture in the AP House
• Identify and generate growth opportunities (sales & after sales)
• Build clientele and maintain relationships
• Collaborate in identifying local marketing and activities to draw new clients
• Attend functions in the absence of the AP House Director to entertain clients
• Assist in ensuring that the database is used by all team members and that it is maintained and enriched
• Document the AP Experience for existing and future VIP clients
• Provide support in connecting the AP House with the right network of key hotels, clubs, tour guides and operators
• Be the voice of the customer inside AP
• Support the AP House Director in recruiting, developing, engaging and retaining the right sales and customer service staff
• Be a role model, exhibiting uncompromising integrity and commitment to AP’s values and behaviours
• Be a team player and promote collaboration
• Assist in implementing employee development solutions
• Offer support and encouragement and ensure goals execution and results’ delivery
• Communicate short term objectives to the team in the absence of the AP House Director
• Organize action plans with the sales and customer service staff
• Ensure own continuous development
• Continuously develop knowledge on fashion and luxury markets including competition
• Possess complete knowledge of company history, product, vendors, positioning vs. competition, company procedure and market awareness
• Communicate effectively both verbally and in writing, cascade information to supervisor and AP House staff
• Assist in creating and sustaining the environment which provides superior and best value to the customer
• Be responsible for a perfect upkeeping of the AP House at all times
• Support the Director in AP House operations such as optimum stock levels, security procedures, real time stock management, proper application and use of policies, processes and systems
• Understand the repair flow process and assist staff with customer service issues
• Provide floor sales coverage
• Maintain positive relationships with company’s personnel, ensure regular bi-directional liaison with Management, share best practices
• Participate to projects, as assigned by management
• Maintain optimal communication with the Customer Service Centre

• Minimum 10 years of experience in luxury retail
• 3 years of managerial experience
• Proven ability to deliver sales and people management in a luxury environment
• Strong understanding of boutique operations and client experience standards
• Excellent communication, interpersonal, coaching and supervisory skills
• Fluent in Cantonese, English and Mandarin

Competitive and comprehensive compensation and benefits package