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Assistant Account Manager I

United States of America 16.00 USD / Hour · Job Posted January 16, 2026
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Job Description

Join Nelnet Business Services as an Assistant Account Manager I, where you'll be the first point of contact for clients, assisting them with payment-related inquiries and account management. This remote position offers an engaging work environment and comprehensive benefits.

Job Responsibility

  • Respond to incoming calls and emails from payers/applicants
  • Assist with account setup
  • Troubleshoot issues
  • Ensure customer satisfaction by meeting or exceeding department standards
  • Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles
  • Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one
  • Provide pertinent information to educate payers/applicants on their account
  • Update demographic and additional information on payer/applicant account
  • Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate
  • Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs
  • Model and promote good attendance behaviors within the department

Requirements

  • High school diploma
  • Excellent oral communication
  • Problem-solving abilities
  • Strong attention to detail
  • Ability to thrive in a team-oriented environment while managing multiple priorities effectively
  • At least 2 years of college/technical school or relevant work experience
  • Two years of related work experience
  • Ability to consistently meet or exceed department standards
  • Accountable and willing to take ownership
  • Ability to maintain excellent attendance and timeliness
  • Strong focus on customer satisfaction
  • Understanding of the importance of active listening skills
  • Ability to handle stressful situations and meet multiple deadlines
  • Strong critical thinking and problem solving skills

What we offer

Medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, robust wellness program

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