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Join us as our new Assistant Accommodation Manager, where you’ll work closely with the Accommodation Manager to coordinate and support the team in delivering exceptional standards of cleanliness and presentation across all accommodation types. In this key role, you’ll help ensure smooth daily operations, maintain consistently high standards, and contribute to creating an amazing experience for every guest.
Job Responsibility:
Assisting with recruiting, onboarding, and training Accommodation team members
Helping to build and maintain a positive team culture focused on high standards
Supporting the Accommodation Manager with team structure, role delegation, and clarity of responsibilities
Providing day-to-day coaching, supporting 1-2-1s, and encouraging team development
Supporting initiatives that drive engagement, motivation, and team recognition
Assisting in the daily coordination of cleaning operations across all accommodation types
Carrying out regular spot checks and inspections to ensure cleanliness and presentation standards are consistently met
Monitoring daily performance and helping prepare action plans to support continuous improvement
Working closely with Maintenance and Guest Experience teams to support check-ins, repairs, guest requests, and special requirements
Responding promptly and professionally to guest queries, helping resolve issues with minimal disruption
Requirements:
Previous experience managing teams
The ability and knowledge to coordinate complex daily business operations
Experience with forecasting labour and resource planning skills
A leadership style that inspires, supports, and brings out the best in diverse teams
The ability to access accommodation to perform checks and deliver hands-on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time
The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required
Confident using standard IT systems and applications
A full UK driving licence
What we offer:
The chance to develop your skills and boost your career across our 65 parks
Employee Assistance Programme with a 24/7 confidential helpline for counselling and support
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms