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Assistant Accommodation Manager

United Kingdom, Shanklin Employment contract 28954.00 GBP / Year · Job Posted April 27, 2026
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Job Description

Join us as our new Assistant Accommodation Manager, where you’ll work closely with the Accommodation Manager to coordinate and support the team in delivering exceptional standards of cleanliness and presentation across all accommodation types. In this key role, you’ll help ensure smooth daily operations, maintain consistently high standards, and contribute to creating an amazing experience for every guest.

Job Responsibility

  • Assisting with recruiting, onboarding, and training Accommodation team members
  • Helping to build and maintain a positive team culture focused on high standards
  • Supporting the Accommodation Manager with team structure, role delegation, and clarity of responsibilities
  • Providing day-to-day coaching, supporting 1-2-1s, and encouraging team development
  • Supporting initiatives that drive engagement, motivation, and team recognition
  • Assisting in the daily coordination of cleaning operations across all accommodation types
  • Carrying out regular spot checks and inspections to ensure cleanliness and presentation standards are consistently met
  • Monitoring daily performance and helping prepare action plans to support continuous improvement
  • Working closely with Maintenance and Guest Experience teams to support check-ins, repairs, guest requests, and special requirements
  • Responding promptly and professionally to guest queries, helping resolve issues with minimal disruption

Requirements

  • Previous experience managing teams
  • The ability and knowledge to coordinate complex daily business operations
  • Experience with forecasting labour and resource planning skills
  • A leadership style that inspires, supports, and brings out the best in diverse teams
  • The ability to access accommodation to perform checks and deliver hands-on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time
  • The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required
  • Confident using standard IT systems and applications
  • A full UK driving licence

What we offer

  • Employee Assistance Programme with 24/7 confidential helpline
  • 50% discount for you and 25% discount for friends and family on holidays
  • 30% team member discount on food, drinks, and leisure activities
  • Discounts on brands like Hello Fresh and local gyms

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