Assistance Coordinator, Allianz

Allianz

Location:
India, Gurgaon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

Job Responsibility:

Identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through outbound calling
Negotiate/close deals and handle complaints or objections
Maintaining call AHT as per process targets and requirements
Resolve product or service problems by clarifying the customer's complaint to ensure highest level of customer satisfaction
Following up on customer complaints/queries and ensuring they are resolved in the given timeframe

Requirements:

Identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through outbound calling
Negotiate/close deals and handle complaints or objections
Maintaining call AHT as per process targets and requirements
Resolve product or service problems by clarifying the customer's complaint to ensure highest level of customer satisfaction
Following up on customer complaints/queries and ensuring they are resolved in the given timeframe

What we offer:

Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work
Applications welcome regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation

Additional Information:

Job Posted:
May 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistance Coordinator