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Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware. Monitor computer and telephone rooms to see whether they are locked and access is restricted using interrogated key system.
Job Responsibility:
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance
Enter commands and activate controls on computer and peripheral equipment
Resolve non-routine problems with hardware, software, or guest room internet access
Analyze, recommend, and implement process improvements
Maintain inventory of technology devices
Maintain Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware
Monitor computer and telephone rooms to see whether they are locked and access is restricted using interrogated key system
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Verify uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Promote employee compliance with company standards/policies and external regulations
serve as a departmental role model or mentor
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of employees
Promote adherence to quality expectations and standards
identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Read and visually verify information
Visually inspect tools, equipment, or machines
Enter and locate information using computers and/or Point of Sale (POS) systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance