Asset Servicing Intermediate Analyst Job at Citi (Pune)

Asset Servicing Intermediate Analyst

Citi

Location:
India , Pune

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Corporate Action Income Team Manager is responsible for leading and managing a team of Corporate Actions processors (C09 and C10 levels). This role combines leadership responsibilities with direct involvement in Business As Usual (BAU) operations, ensuring the team consistently meets its objectives for accurate and timely reconciliation and payment of client income entitlements. The Manager will drive operational efficiency, manage team performance, and act as an escalation point for complex issues.

Job Responsibility:

Lead, motivate, and manage a team of Corporate Action / Income Processors, including performance management, coaching, and professional development
Oversee daily BAU operations, ensuring all corporate action processes are executed accurately and within stipulated deadlines
Act as the primary escalation point for complex or critical corporate action/ income issues, driving resolution and mitigating risks
Monitor team productivity, quality metrics, and service level agreements (SLAs), implementing corrective actions as needed
Ensure adherence to all regulatory requirements, internal policies, and control frameworks within the team's operations
Drive continuous process improvement initiatives to enhance efficiency, reduce operational risk, and improve client satisfaction
Collaborate with other operational teams, technology, product, and compliance to implement new processes, systems, or regulatory changes
Manage resource allocation, work distribution, and vacation planning to ensure adequate staffing and coverage
Prepare and present management reports on team performance, operational challenges, and strategic initiatives
Foster a culture of excellence, accountability, and continuous learning within the team

Requirements:

Minimum of 9 years of overall industry experience
At least 4 years of experience specifically in corporate actions, with a significant portion in a leadership or supervisory role within an income processing environment
Demonstrated experience in managing operational teams in a high-volume, deadline-driven environment
Proven track record of resolving complex operational issues and implementing process improvements
Comprehensive and expert knowledge of corporate actions, income events, and their end-to-end processing lifecycle
Expertise in SWIFT standards, particularly MT564 and MT566, and their application in operational workflows
Strong leadership and people management skills, with the ability to inspire and develop a high-performing team
Exceptional analytical, organizational, and problem-solving abilities
Ability to make sound decisions under pressure and manage competing priorities
Excellent verbal and written communication skills, with the ability to present complex information clearly to various audiences
Proficiency in relevant corporate action platforms, reconciliation systems, and advanced Excel
Strong understanding of risk management principles and control frameworks in financial operations
Bachelor’s degree/University degree or equivalent experience

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Additional Information:

Job Posted:
February 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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