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Asset Servicing Intermediate Analyst

India, Pune · Job Posted February 01, 2026
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Job Description

The Corporate Action Income Team Manager is responsible for leading and managing a team of Corporate Actions processors (C09 and C10 levels). This role combines leadership responsibilities with direct involvement in Business As Usual (BAU) operations, ensuring the team consistently meets its objectives for accurate and timely reconciliation and payment of client income entitlements. The Manager will drive operational efficiency, manage team performance, and act as an escalation point for complex issues.

Job Responsibility

  • Lead, motivate, and manage a team of Corporate Action / Income Processors, including performance management, coaching, and professional development
  • Oversee daily BAU operations, ensuring all corporate action processes are executed accurately and within stipulated deadlines
  • Act as the primary escalation point for complex or critical corporate action/ income issues, driving resolution and mitigating risks
  • Monitor team productivity, quality metrics, and service level agreements (SLAs), implementing corrective actions as needed
  • Ensure adherence to all regulatory requirements, internal policies, and control frameworks within the team's operations
  • Drive continuous process improvement initiatives to enhance efficiency, reduce operational risk, and improve client satisfaction
  • Collaborate with other operational teams, technology, product, and compliance to implement new processes, systems, or regulatory changes
  • Manage resource allocation, work distribution, and vacation planning to ensure adequate staffing and coverage
  • Prepare and present management reports on team performance, operational challenges, and strategic initiatives
  • Foster a culture of excellence, accountability, and continuous learning within the team

Requirements

  • Minimum of 9 years of overall industry experience
  • At least 4 years of experience specifically in corporate actions, with a significant portion in a leadership or supervisory role within an income processing environment
  • Demonstrated experience in managing operational teams in a high-volume, deadline-driven environment
  • Proven track record of resolving complex operational issues and implementing process improvements
  • Comprehensive and expert knowledge of corporate actions, income events, and their end-to-end processing lifecycle
  • Expertise in SWIFT standards, particularly MT564 and MT566, and their application in operational workflows
  • Strong leadership and people management skills, with the ability to inspire and develop a high-performing team
  • Exceptional analytical, organizational, and problem-solving abilities
  • Ability to make sound decisions under pressure and manage competing priorities
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to various audiences
  • Proficiency in relevant corporate action platforms, reconciliation systems, and advanced Excel
  • Strong understanding of risk management principles and control frameworks in financial operations
  • Bachelor’s degree/University degree or equivalent experience

What we offer

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life
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