Asset Servicing Group Manager Job at Citi (Warsaw)

Asset Servicing Customer Service Manager

The Asset Servicing Customer Service Manager provides full leadership and superv...

Location

Ireland , Dublin

Salary:

65600.00 - 98400.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Intermediate to senior level experience in a related role
people management experience
Bachelor’s/University degree or equivalent experience

Job Responsibility

Manage a team of people responsible for managing queries from customers for Asset Servicing activities including Corporate Action, Income and Proxy
Manage daily team workflow, escalations, client reporting, and managing ad-hoc client query based processes
Manage team member's 1-1 meetings, team meetings and goal setting and ongoing management of feedback
Act as 1st level escalation point for Platinum and Priority clients, attending and presenting at Client Service review and due diligence meetings, and general relationship building with our client base
Liaise with clients on Corporate Action events to solicit missing instructions and to advise of short fuse events where required
Work as a partner to Operations, Country Management, Product Management, and building relationships with those groups
Manage, track and mitigate risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
Prepare weekly/monthly metrics on department’s performance including detailed analysis of any query turnaround times, aging, opportunities to manage self serviceable queries back to clients, and to build information packs to present back to clients
Perform causal analysis on processes to continuously identify gaps, improvements/system enhancements
Monitor MIS reporting relating to client queries, and will manage aging queries, escalating where required with internal teams to ensure quick resolution

What we offer

Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (annually reviewed)
Additional benefits supporting well-being, growth and work-life balance

Fulltime

New

Full Stack Digital Software Engineering Group Manager, Senior Vice President

Position Overview: The Payments Technology Lead is a critical leadership role ac...

Location

United States , Jersey City

Salary:

192000.00 - 288000.00 USD / Year

Citi

Expiration Date

June 20, 2026

Requirements

10+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role
Develop and maintain both front-end components using Angular and back-end services with Java, ensuring seamless integration through well-designed APIs
Architect and implement resilient and high performing microservices architectures, managing data persistence with MongoDB and integrating solutions into continuous deployment pipelines using CI/CD best practices
Significant experience building complex business and/or transactional models
Deep understanding of payments domain, including payment networks, clearing & settlement, fraud management, and regulatory compliance (e.g., ISO 20022, PCI DSS)
Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly
Ability to use hard data and metrics to back up assumptions and develop business cases
First-class leadership and influencing skills, including experience managing a Tech Team
Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Demonstrate the ability to attract senior talent and multiple functions from inside and outside of company. Teach others how to set high organizational performance standards, determine performance measures and goals and establish a leadership bar. This will require the ability to facilitate understanding of broader organizational tenets and strategic goals for department
Recognize trends for larger-scale development needs within and across teams and builds plans to develop skills. Share talent development best practices across organization
Large-Scale Payments Software Delivery & Technical Influence:Lead the end-to-end development, implementation, and successful delivery of large-scale, critical, and/or technically challenging software initiatives related topayments platforms, payment gateways, fraud detection systems, or core banking payment integrations. This includes new product development and significant refactoring efforts within the payments space. Heavily influence the technical direction and contribute significantly to critical-path code
Payments Stewardship & Integration: Think holistically in terms of scalable architecture and resilient systems, beyond mere code implementation, specifically for high-volume, low-latency payments systems. Maintain detailed technical knowledge of the work performed by your teams and proactively drive improvements in consistency, integration, and interoperability between your software and related systems owned by other teams, including legacy payment systems and external payment networks
Audit department goals to ensure alignment with broader organizational goals and that these goals are aligned with and accountable for department performance against goals
Develop and communicate department vision that supports the broader organizational vision
ensure team culture consistently demonstrates alignment with leadership principles
and visibly ties department decisions to leadership principles and tenets
Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software). Heavily influence the development and write a significant portion of the 'critical-path' code
Think in terms of architecture, not just code. Have detailed knowledge of the work done by your team and proactively work to improve consistency and integration between your software and related software (owned by other teams)

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

!

New

Applications Development Senior Group Manager

The Applications Development Senior Group Manager is a senior management level p...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience
8-10+ years of managerial experience
PMP Certification, MBA, Specific to business Licenses and other
Experience with financial products
Working knowledge of the industry and competitors’ products and services
Advanced knowledge of strategic direction of the function within relevant part of the business
Proficient computer skills with a focus on Microsoft Office applications
Demonstrated leadership, management, and development skills
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
Research and resolve issues, provide recommendations, and escalate to senior management as needed
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications
Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization

Fulltime

New

Cross-disciplinary Controls Sr. Group Manager

Individuals in Cross Disciplinary Controls are responsible for multiple activiti...

Location

United States , Fort Lauderdale

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

June 19, 2026

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi's businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Evaluate the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
Drive and manage controls enhancements focused on increasing efficiency and reducing risk
Oversee the execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
Review the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting
Oversee the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Facilitate the coordination and comprehensive management of issues with key stakeholders

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
and wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

!

Application Development Group Manager

The Applications Development Group Manager is a senior management level position...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience
Experience in applications development
Experience in management
Experience managing global technology teams
Working knowledge of industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Programming skills – including concurrent, parallel and distributed systems programming
Advanced level knowledge of Java
Advanced level experience with HTTP, ReSTful web services and API design
Messaging technologies (Kafka)

Job Responsibility

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Audit Assistant Manager - Asset Management and Capital Markets

Providing Audit assistance and expertise that makes an impact, we’ll give you th...

Location

United Kingdom , London

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

ACA/ICAS qualification or an overseas equivalent
Education up to degree level or CTS
Experience in supervising and coaching junior members of staff on site
Working knowledge of UK and International GAAS, IFRS, UK GAAP, and financial reporting requirements
Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering
Demonstrable knowledge of current economic and market trends
Sector experience
Experience with listed audited entities
Experience in auditing international groups

Job Responsibility

Providing Audit assistance and expertise that makes an impact
work on varied, interesting, and challenging work with a huge network of diverse colleagues
providing quality assurance to the businesses we work with, across the financial services industry
help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value

What we offer

Agile Working
Health and Wellness Programmes
Pension Plan (Group Personal Pension Plan, with matched employer contributions)
Private Medical (access to private medical treatment for you and your family)
Income Protection Plan (provides a proportion of your basic salary if you suffer a loss of earnings because of illness or injury)
Holidays (purchase up to 10 days of additional leave)
Bike to Work Scheme

Credit Portfolio Group Manager

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in credit risk management or equivalent training
Experience in the financial services industry preferred
Demonstrated accountability for delivery of a full range of services to one or more businesses/geographic regions
Consistently demonstrate clear and concise written and verbal communication
Proven negotiation skills often used at a senior level
Demonstrated ability to synthesize, prioritize and drive results with urgency
Ability to obtain support and buy-in across a wide range of internal and external audiences
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
10+ años de experiencia en: Riesgo de crédito

Job Responsibility

Lead and develop a team of risk analysts and manage complex/critical/large professional disciplinary areas
Lead risk financial forecasting efforts, including designing and maintaining complex credit loss and financial risk forecasting models, conducting cost of credit analyses, and monitoring product trends to identify key areas of risk-opportunity
Develop, test, optimize and implement credit/valuation policies
Manage risk levels for the entire credit/valuation spectrum across multiple products and retail formats consistent with program financial goals
Track and report on initiatives, performance results, emerging trends and opportunities to senior management
Establish cross-functional partnerships and networks in order to support the execute cross-functional and business initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Application Support Group Manager - Senior Vice President

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

What we offer

Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance

Fulltime

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Asset Servicing Group Manager

Job Description

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