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Capital International · Office Administration

Asset Services Workflow Coordinator

Isle of Man, Douglas · Job Posted July 04, 2026
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Job Description

Capital International is looking for a highly organised and proactive individual to join the Asset Services team in a pivotal coordination role. This position is central to ensuring the smooth and efficient management of the team’s shared mailboxes and workflow processes. You will act as the first point of triage for incoming requests, ensuring queries are prioritised, allocated, and actioned appropriately. Working closely with colleagues across the business, you will help maintain operational efficiency, clear communication, and a high standard of client and internal service delivery.

Job Responsibility

  • Manage and monitor the Asset Services shared mailboxes, ensuring all incoming queries are reviewed and triaged in a timely manner
  • Assign tasks to appropriate team members based on urgency, complexity, and ownership
  • Track and follow up on outstanding items to ensure service levels and deadlines are met
  • Send holding responses and updates to internal and external stakeholders where appropriate
  • Respond to straightforward queries confidently and accurately
  • Act as a central coordination point across the team, helping to balance workloads and highlight capacity constraints
  • Escalate issues, bottlenecks, or risks proactively to management
  • Support continuous improvement of workflow processes, mailbox management, and operational efficiency
  • Work collaboratively with colleagues across departments to ensure a seamless service experience

Requirements

  • Highly organised with strong attention to detail
  • Confident using Microsoft Outlook and the wider Microsoft Office suite (Teams, Excel, etc.)
  • Proven ability to manage and prioritise a high volume of incoming requests
  • Strong communication skills (both written and verbal), with the ability to provide clear and concise updates
  • Confidence to take ownership of workflows and allocate tasks, including to more senior colleagues
  • Ability to challenge constructively and speak up where required to ensure efficiency and accountability
  • Strong time management skills and the ability to work under pressure
  • A proactive mindset with a willingness to take initiative
  • Ability to build effective working relationships across teams
  • A problem-solving approach, with the ability to identify and address process inefficiencies
  • Positive attitude and team-oriented approach

What we offer

  • Private health care
  • Life insurance
  • Flexible working hours
  • Pension scheme
  • Volunteering opportunities
  • Extensive training and development programmes
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