This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Capital International is looking for a highly organised and proactive individual to join the Asset Services team in a pivotal coordination role. This position is central to ensuring the smooth and efficient management of the team’s shared mailboxes and workflow processes. You will act as the first point of triage for incoming requests, ensuring queries are prioritised, allocated, and actioned appropriately. Working closely with colleagues across the business, you will help maintain operational efficiency, clear communication, and a high standard of client and internal service delivery.
Job Responsibility
Manage and monitor the Asset Services shared mailboxes, ensuring all incoming queries are reviewed and triaged in a timely manner
Assign tasks to appropriate team members based on urgency, complexity, and ownership
Track and follow up on outstanding items to ensure service levels and deadlines are met
Send holding responses and updates to internal and external stakeholders where appropriate
Respond to straightforward queries confidently and accurately
Act as a central coordination point across the team, helping to balance workloads and highlight capacity constraints
Escalate issues, bottlenecks, or risks proactively to management
Support continuous improvement of workflow processes, mailbox management, and operational efficiency
Work collaboratively with colleagues across departments to ensure a seamless service experience
Requirements
Highly organised with strong attention to detail
Confident using Microsoft Outlook and the wider Microsoft Office suite (Teams, Excel, etc.)
Proven ability to manage and prioritise a high volume of incoming requests
Strong communication skills (both written and verbal), with the ability to provide clear and concise updates
Confidence to take ownership of workflows and allocate tasks, including to more senior colleagues
Ability to challenge constructively and speak up where required to ensure efficiency and accountability
Strong time management skills and the ability to work under pressure
A proactive mindset with a willingness to take initiative
Ability to build effective working relationships across teams
A problem-solving approach, with the ability to identify and address process inefficiencies