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Capital International · Banking

Asset Services Manager

Isle of Man, Douglas Employment contract · Job Posted May 04, 2026
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Job Description

Capital International is looking for a hardworking individual to provide inspirational leadership to the Asset Services team on a 12 month contract, to advance the team training and development of all team members to deliver operational excellence. Our Asset Services team work collaboratively with our colleagues in all areas of the CIL business to ensure our processes meet all relevant internal and regulatory policy and procedural requirements, whilst providing a frictionless and efficient service to our clients and intermediaries.

Job Responsibility

  • Manage the delivery of excellent customer service to all clients ensuring a positive and professional experience
  • Facilitate team meetings and coordinate any cross functional projects
  • Regularly assess team members’ performance to offer support, coaching and development, while also providing constructive feedback to foster continuous improvement and also addressing any performance issues promptly
  • Set team and departmental goals so they align with the Group KPR’s
  • Hire new team members and manage the cross-training of all team members to create operational capacity
  • Collate Management Information (MI) and conduct quality control checks
  • Lead a range of Asset Services initiatives and projects designed to enhance efficiency and improve the overall client journey
  • Manage the operational processes of the team including, but not restricted to, dividends, asset transfers, asset set ups, AML review requests, and corporate actions
  • Lead continuous improvement initiatives within the team
  • Be the main point of contact for FLA, Internal Audit and external Audit teams, consider recommendations for changes in processes and controls, and drive implementation and training throughout the team based on these recommendations
  • Manage the adherence, by team members, to internal procedures, regulatory guidelines, and controls to maintain service excellence
  • Demonstrate an in depth understanding of the departmental risk management framework and ensure the identification of any issues and reporting is completed in line with agreed policy and procedures
  • Undertake other activities as required, supporting various teams as directed by your line manager

Requirements

  • Strong organisational and time management skills
  • Excellent communication skills both written and verbal and be able to listen to all team members concerns and take corrective action where warranted
  • The ability to create an inclusive work environment that welcomes the suggestions and the viewpoints of all
  • The ability to demonstrate assertiveness and decisiveness when it comes to handling problems
  • The ability to work with team members to come up with innovative ideas that will continue to deliver operational excellence
  • Inspire and motivate team members by maintaining a positive attitude

What we offer

  • Private health care
  • Life insurance
  • Flexible working hours
  • Pension scheme
  • Volunteering opportunities
  • Extensive training and development programmes
  • Access to innovative products
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