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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APC’s will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Job Responsibility:
Improve the retail customer experience and mitigate company losses to external theft
Provide attentive, friendly customer service
Greet all customers
Assist with opening and securing locked shelves and showcases
Monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products
Communicate with Store Management about observations
Inspect high-risk product categories regularly to detect and deter theft activity
Ensure use of approved asset/product protection equipment and the security labeling program
Prepare External Theft reports in Auror system
Monitor feeds to gather and share intelligence on known repeat offenders
Requirements:
Physical abilities to support the essential functions of the role
Able to stand and/or move throughout the store for the majority of work time
Able to stoop, kneel or crouch
Able to reach or grasp objects
Able to perform duties requiring manual dexterity
Excellent observational skills
Able to recall and describe detailed facts
Able to see and hear to perform observational duties
Able to engage and communicate well with customers
Able to communicate effectively, both verbally and in writing
Able to prepare and submit external theft reports
Work a flexible schedule that will include nights and weekends
1 to 3 years experience
Nice to have:
High School Diploma or General Equivalent Development (GED)
What we offer:
Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation and weight management programs