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The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters.
Job Responsibility:
Provide customer service to prevent theft and reduce friction caused by product protection
External Theft Reporting and Review potential links of habitual offenders in Auror System
Proactive Intelligence Sharing with DAPL, ORC Team and Store Manager
Monitor store compliance with AP related programs that prevent external theft
Take corrective action to remedy any vulnerabilities
Report findings to DAPL and Store Leadership
Requirements:
Physical abilities to support the essential functions of the role
Able to stand and/or move throughout the store for the majority of work time
Able to stoop, kneel or crouch
Able to reach or grasp objects
Able to perform duties requiring manual dexterity
Excellent observational skills
Able to recall and describe detailed facts
Able to see and hear to perform observational duties
Able to engage and communicate well with customers
Able to communicate effectively, both verbally and in writing
Able to prepare and submit external theft reports
Work a flexible schedule that will include nights and weekends
1 to 3 years experience
Nice to have:
High School Diploma or General Equivalent Development (GED)
What we offer:
Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation and weight management programs
No-cost confidential counseling and financial coaching