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The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APC's will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Job Responsibility:
Provides attentive, friendly customer service
Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products
Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected
Does not apprehend suspected shoplifters
Inspects high-risk product categories regularly to detect and deter theft activity
Ensures use of approved asset/product protection equipment and the security labeling program
Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders
Requirements:
Physical abilities to support the essential functions of the role, such as able to stand and/or move throughout the store for the majority of work time
Able to stoop, kneel or crouch, and able to reach or grasp objects
Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks
Excellent observational skills and able to recall and describe detailed facts
Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers
Able to engage and communicate well with customers and provide excellent customer service
Able to communicate effectively, both verbally and in writing
Able to prepare and submit external theft reports as needed
Able to communicate effectively with both Asset Protection and Store Leadership Teams
Work a flexible schedule that will include nights and weekends
1 to 3 years experience
Nice to have:
High School Diploma or General Equivalent Development (GED)
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility