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Asset Manager with at least 5 years of relevant experience. This position is hybrid with onsite two days a week (Tuesday and Wednesday). This position is 40 hours per week. Onsite is on the 5th floor of The Keystone Building (400 North Street, Harrisburg, PA 17120). A lot of training will go into this position.
Job Responsibility:
Serve as the back-up Asset Manager
Develops and implements processes and procedures for tracking and analyzing software, hardware, and equipment through the lifecycle
Provides day to day operational & maintenance support of production issues, troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now
Conducts annual inventory audit and develops processes and procedures for consistency
Performs bulk uploads of asset data
Identifies and performs audits on asset data
Develops and maintains asset related foundation data
Develops asset reports for users and management
Creates user accounts, site information, hardware and product categorizations and support groups
Participates in user acceptance testing
Manages fixed and floating licensing for Asset Management Module
Creates end user documentation
Develops and conducts training
Requirements:
Asset Manager with at least 5 years of relevant experience
ITIL Foundation Certification
Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool
Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices
Excellent communication skills listening, verbal and written, including meeting management and facilitation
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles
Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams)
Candidates must be located within an hour from the Greater Harrisburg/ Mechanicsburg/ Central PA Area
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