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We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
Job Responsibility:
Foster strong internal and external relationships, to build a reputation for professionalism and exceptional service
Work closely with and support the Head of Asset Management, Group Business Director, Portfolio Operations Director and Managing Director to facilitate and enhance the onboarding process of new clients
Effectively manage your allocated portfolio in line with set KPIs, ensuring strong and effective client relationship management acting as their central point of contact at Centrick
Review viability of new client investments for both new and existing clients
Work to support and build effective relationships with managers in other departments (in particular Treasury and Compliance) to create synergy across the business
Effectively handle complaints in line with Centrick’s policy, in conjunction with key stakeholders
Oversee and ensure the smooth running of month end client reporting processes in conjunction with key stakeholders
Review all month end client reports and proactively address identified issues as and where appropriate
Hold and effectively contribute to internal management and external client meetings as and when required
Establish and work in line with agreed service levels for all clients
Requirements:
Demonstrable experience of working within the property industry at a similar level
Possesses the ability to critically analyse data, plan and deliver on strategy
Full UK driving licence with access to own vehicle
What we offer:
Time to Recharge: 25 days’ holiday plus bank holidays
Future Security: Enhanced pension scheme based on role
Extra Holiday: Your holiday allowance grows with your length of service
Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
Sick Pay Boost: Company sick pay increases over time
Life Assurance: Peace of mind for you and your loved ones
Learning & Development: Study support and access to our dedicated academy
Mental Health Support: 24/7 mental health services
Birthday Bonus: Enjoy an extra day off on your birthday
Giving Back: One volunteer day annually to support a charity or cause
Benefit Platform: One online platform for all benefits and recognition