Asset Management Specialist

• Manage end-to-end return process for respiratory devices and accessories
• Assign serial numbers for new shipments and warranty replacements
• Conduct quarterly audits to track and verify asset locations using equipment reports
• Investigate and resolve product pickup, return, and quality-related issues using multiple systems
• Serve as liaison across teams for asset quality management and process improvements
• Partner with operations and supply chain to ensure accurate system data and reporting
• Monitor reports (JDE/TIMS) to ensure timely returns, pickups, and proper documentation compliance
• Analyze trends in product quality, returns, and complaints, collaborating with teams and QA/RA to resolve issues and escalate non-compliance

• Associate degree preferred not required
• 3+ years of progressive experience in a customer service role
• 2+ years of experience in the durable medical or related healthcare field
• Experience with Microsoft Office
• JD Edwards or other payer database experience preferred
• Experience working independently and in a team setting
• Ability to perform in a fast-paced, fluid environment, pivoting tasks and priorities as needed
• Proven attention to detail

JD Edwards or other payer database experience

• Medical and dental coverage
• Basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits