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InnovAge Logo InnovAge · Sales

Assessment Specialist

United States, Denver 23.00 - 25.00 USD / Hour · Job Posted May 14, 2026
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Job Description

As an Assessment Specialist at InnovAge, you will play a crucial role in transforming the lives of the seniors by providing them access to the high-quality care and support offered by Program for the All Include Care for the Elderly (PACE). Your empathetic approach, strategic acumen, and commitment to exceeding sales targets will be instrumental in fostering meaningful connections and making a lasting impact in the lives of those we serve. You will engage with potential participants primarily over the phone, spending most of your day on calls with leads in a virtual contact remote center environment. Once leads are pre-qualified, you will complete 20-25 medical needs assessments via phone and prepare the senior for an intake meeting with the local Enrollment Representative (ER) to complete the remainder of the enrollment process. This role offers a competitive base salary with additional commission opportunity.

Job Responsibility

  • Engage with potential participants primarily over the phone
  • Complete 20-25 medical needs assessments via phone
  • Prepare the senior for an intake meeting with the local Enrollment Representative
  • Continuously surpass monthly participant enrollment quotas
  • Conduct impactful outbound sales calls to pre-qualify leads
  • Maintain meticulous records in CRM
  • Collaborate seamlessly with Enrollment Representative
  • Contribute to development of innovative sales strategies
  • Deliver unparalleled customer service
  • Continuously enhance industry knowledge
  • Utilize critical thinking to navigate care need conversations
  • Leverage expert sales and call scripting
  • Build strong rapport with seniors

Requirements

  • 2+ yrs health care experience working with the frail and/or chronically ill elderly population
  • Proven experience in sales, preferably in a high-volume, fast-paced contact center environment
  • Strong communication and interpersonal skills, with the ability to build rapport and establish trust with potential participants
  • Exceptional persuasive and negotiation abilities to encourage potential participants to join the PACE program
  • Excellent organizational and time management skills to handle multiple leads and prioritize tasks effectively
  • Proficiency in using Customer Relationship Management (CRM) systems to track leads and manage sales processes
  • A commitment to providing exceptional customer service and compassionate care to the elderly population
  • Associates degree from an accredited college/university

Nice to have

  • Previous customer contact center experience in a high volume/high readiness environment
  • Previous experience working in the healthcare industry, particularly with other healthcare companies or organizations
  • Familiarity with PACE/LIFE or similar programs for the elderly
  • Multi-lingual
  • Bachelor's degree from an accredited college/university

What we offer

  • Medical
  • dental
  • vision
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
  • 401(k) plan with company match
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