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InnovAge Logo InnovAge · Sales

Assessment Specialist

United States, Denver 23.00 - 25.00 USD / Hour · Job Posted May 29, 2026
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Job Description

As an Assessment Specialist at InnovAge, you will play a crucial role in transforming the lives of the seniors by providing them access to the high-quality care and support offered by Program for the All Include Care for the Elderly (PACE). Your empathetic approach, strategic acumen, and commitment to exceeding sales targets will be instrumental in fostering meaningful connections and making a lasting impact in the lives of those we serve.

Job Responsibility

  • Engage with potential participants primarily over the phone
  • Complete 20-25 medical needs assessments via phone
  • Prepare the senior for an intake meeting with the local Enrollment Representative
  • Exceeding monthly participant enrollment quotas
  • Conducting impactful outbound sales calls to pre-qualify leads
  • Engaging potential participants with compelling information about InnovAge's services
  • Maintaining meticulous and up-to-date records in a CRM system
  • Collaborating with the Enrollment Representative to schedule intake meetings
  • Actively contributing to the development and implementation of innovative sales strategies
  • Delivering unparalleled customer service
  • Continuously enhancing industry knowledge and internal processes
  • Utilizing astute critical thinking skills to navigate complex care need conversations
  • Leveraging expert sales and call scripting with precision

Requirements

  • 2+ yrs health care experience working with the frail and/or chronically ill elderly population
  • Proven experience in sales, preferably in a high-volume, fast-paced contact center environment
  • Strong communication and interpersonal skills, with the ability to build rapport and establish trust with potential participants
  • Exceptional persuasive and negotiation abilities to encourage potential participants to join the PACE program
  • Excellent organizational and time management skills to handle multiple leads and prioritize tasks effectively
  • Proficiency in using Customer Relationship Management (CRM) systems to track leads and manage sales processes
  • A commitment to providing exceptional customer service and compassionate care to the elderly population
  • Associates degree from an accredited college/university

Nice to have

  • Previous customer contact center experience in a high volume/high readiness environment
  • Previous experience working in the healthcare industry, particularly with other healthcare companies or organizations
  • Familiarity with PACE/LIFE or similar programs for the elderly
  • Multi-lingual
  • Bachelor’s degree from an accredited college/university

What we offer

  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
  • competitive base salary with additional commission opportunity
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