Assessment Delivery Coordinator

• Lead the planning and operational delivery of assessment activities across allocated recruitment campaigns, ensuring effectiveness, compliance and a premium experience
• Oversee and guide Front of House Executives, providing day‑to‑day direction to ensure the Recruitment Centre runs professionally and reflects BA brand standards
• Own the end‑to‑end logistics and scheduling for interviews, assessment centres and onboarding events - ensuring assessors, hiring managers and candidates are fully supported
• Act as the key point of escalation for all candidate‑journey issues, logistics challenges or service concerns, driving quick and proactive resolution
• Champion continuous improvement using feedback, candidate data and insights to enhance efficiency and experience
• Work closely with third‑party suppliers, business areas and Recruitment teams to ensure all assessment elements are well-coordinated, cost‑effective and compliant
• Ensure all checks meet the highest regulatory, airport authority and BA compliance standards
• Safeguard secure and compliant handling of candidate and visitor information, aligning to GDPR, ICFR controls and internal policies
• Support wider initiatives across the Recruitment and People Directorate, contributing to collaborative service delivery
• Provide ad‑hoc support and cover across the team in a fast‑moving operational environment

• A strong role‑model mindset, demonstrating BA brand behaviours and a can‑do attitude
• Flexibility, agility and composure when plans change at pace
• A proactive, positive and solutions‑focused approach to issues
• High attention to detail, structure and organisation
• Strong communication skills - both written and verbal
• The ability to inspire others and contribute to a standout experience for every candidate and hiring manager
• Excellent collaboration skills and the ability to work effectively with suppliers and internal teams
• Confidence handling operational challenges and balancing varied priorities
• Experience of effective management or coordination in an operational environment (essential)
• Experience working in a recruitment or assessment delivery environment (desirable)
• Experience supporting or leading service delivery to a high standard, ideally within a candidate‑ or customer‑focused operation
• Good systems proficiency and strong numeric skills

Experience working in a recruitment or assessment delivery environment

• Unlimited basic and premium standby tickets on British Airways flights
• Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family