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Assessment and Reviewing Officer

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Midland Mencap

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Location:
United Kingdom , Birmingham

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Category:
-

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Contract Type:
Employment contract

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Salary:

12.60 GBP / Hour
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Job Description:

Midland Mencap is looking for a committed and enthusiastic ‘Assessment & Reviewing Officer’ to help bring the vision of the Birmingham Carers Hub to life. This is a dynamic role where you’ll take ownership of your work while being supported by a close-knit, experienced team, your line manager, and the people we serve. In this vital role, you will be responsible for identifying and supporting families and individuals who provide unpaid care to people with disabilities and illnesses. You will work closely with a diverse range of internal and external partners and stakeholders to carry out Statutory Carers Assessments and Wellbeing Assessments (Plus Assessment Reviews), ensuring that carers receive high-quality information, advice, and guidance. These services aim to deliver engaging, meaningful outcomes that enhance carers’ overall wellbeing.

Job Responsibility:

  • Conduct Statutory Carers Assessments and Wellbeing Assessments, using a strengths-based, person-centred approach
  • Provide timely and accurate information, advice, and guidance to unpaid carers to support their individual wellbeing
  • Engage effectively with Birmingham’s culturally diverse communities, identifying both individual and community-based assets and strengths
  • Operate within a rota system to ensure consistent and responsive frontline service delivery
  • Collaborate with and support volunteers to extend the reach and impact of the service
  • Promote person-centred, user-led approaches including citizen consultation and co-production
  • Participate in the marketing and promotion of the Birmingham Carers Hub and wider service offers to unpaid carers and referral partners across the statutory and voluntary sectors
  • Maintain up-to-date, person-centred wellbeing plans and undertake high-quality risk assessments tailored to the needs of unpaid carers
  • Regularly review activities and casework to ensure effectiveness and continuous improvement
  • Recognise and understand the specific barriers faced by unpaid carers—particularly those from underrepresented or hard-to-reach communities—who support children or adults with disabilities and/or illnesses
  • Build and sustain strong working relationships with professionals such as social workers, healthcare providers, and educators
  • Work independently and collaboratively, demonstrating initiative and excellent communication skills in interactions with unpaid carers, colleagues, and stakeholders
  • Effectively plan and manage workloads to meet referral, assessment, and KPI targets
  • Identify and act upon safeguarding concerns in accordance with multi-agency guidelines, ensuring compliance with Midland Mencap’s policies, GDPR, and safeguarding protocols
  • Maintain accurate, confidential records and reports in a timely and professional manner

Requirements:

  • Ability to follow set administrative procedures
  • Good written and spoken communication skills
  • Ability to use Microsoft 365 Apps like Outlook, Word, XL, PowerPoint, OneDrive, SharePoint, & Teams
  • Ability to use IT Case Management Systems
  • Understanding and awareness of working with people from a range of cultural and community backgrounds
  • Ability to plan and prioritise workload effectively
  • Confidence in attending, contributing to, and facilitating meetings and group discussions
  • Able to work respectfully with people across local communities and various public services
  • Maintains discretion, integrity, and confidentiality at all times
  • Works well both independently and as part of a team
  • Comfortable working in
  • Knowledge and understanding of the challenges faced by disabled people and their family/unpaid carers
  • Commitment to safeguarding and promoting the welfare of vulnerable individuals
  • Understanding of (or a commitment to learn) co-production, person-cantered and strength-based approaches
  • Experience in community engagement or outreach
  • Confidence in engaging with people from diverse communities, faiths, and cultural backgrounds
  • Ability to communicate diplomatically and sensitively with individuals, families, and professionals from other agencies
  • A reliable and responsible team player, able to work collaboratively with both internal colleagues and external partners to achieve shared outcomes
  • A drive to continuously improve performance and service quality
  • The ability to deliver support which meets the needs of individuals from diverse communities
  • Commitment to upholding Midland Mencap’s values, including its Vision, Mission, and Three Core Offers
  • Passionate about equality and inclusion
  • Able to provide accurate and consistent information to support service delivery and management decisions
  • Able to plan, organise, and manage activities using appropriate tools/resources
  • Skilled in facilitating group sessions, workshops, or peer support forums
  • Flexible and responsive to changing needs
  • Confident working independently and using initiative
  • Able to recognise personal and professional boundaries
  • Willing to take responsibility for meeting service user needs, demonstrating flexibility, pride in work, and ability to meet deadlines—even under pressure
  • Inclusive and respectful of others’ backgrounds and experiences
  • Recognise and uphold their duty of care to all citizens and the wider public
  • Embrace Midland Mencap’s values at all times
  • Demonstrate a clear understanding and belief in the organisation’s mission and values
  • Commit to the principles of safeguarding
  • Hold an enhanced Disclosure and Barring Service (DBS) clearance
  • Be available to work occasionally in the evenings and weekends
  • To undertake such other duties, training and/or hours of work as may be reasonably required which are consistent with the general level of responsibility for this job role
  • Travel across Birmingham is essential
  • access to a car and full UK driving license is essential

Nice to have:

  • Experience working in a social care, health, or education setting
  • Lived experience as a parent-care of a disabled child, or other type of unpaid carers role
  • Knowledge of local services, organisations, and networks in Sandwell
  • Fluency in a second spoken language

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
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