Assessment and Reviewing Officer Job at Midland Mencap (Birmingham)

Job Description

Midland Mencap is looking for a committed and enthusiastic ‘Assessment & Reviewing Officer’ to help bring the vision of the Birmingham Carers Hub to life. This is a dynamic role where you’ll take ownership of your work while being supported by a close-knit, experienced team, your line manager, and the people we serve. In this vital role, you will be responsible for identifying and supporting families and individuals who provide unpaid care to people with disabilities and illnesses. You will work closely with a diverse range of internal and external partners and stakeholders to carry out Statutory Carers Assessments and Wellbeing Assessments (Plus Assessment Reviews), ensuring that carers receive high-quality information, advice, and guidance. These services aim to deliver engaging, meaningful outcomes that enhance carers’ overall wellbeing.

Job Responsibility

Conduct Statutory Carers Assessments and Wellbeing Assessments, using a strengths-based, person-centred approach
Provide timely and accurate information, advice, and guidance to unpaid carers to support their individual wellbeing
Engage effectively with Birmingham’s culturally diverse communities, identifying both individual and community-based assets and strengths
Operate within a rota system to ensure consistent and responsive frontline service delivery
Collaborate with and support volunteers to extend the reach and impact of the service
Promote person-centred, user-led approaches including citizen consultation and co-production
Participate in the marketing and promotion of the Birmingham Carers Hub and wider service offers to unpaid carers and referral partners across the statutory and voluntary sectors
Maintain up-to-date, person-centred wellbeing plans and undertake high-quality risk assessments tailored to the needs of unpaid carers
Regularly review activities and casework to ensure effectiveness and continuous improvement
Recognise and understand the specific barriers faced by unpaid carers—particularly those from underrepresented or hard-to-reach communities—who support children or adults with disabilities and/or illnesses
Build and sustain strong working relationships with professionals such as social workers, healthcare providers, and educators
Work independently and collaboratively, demonstrating initiative and excellent communication skills in interactions with unpaid carers, colleagues, and stakeholders
Effectively plan and manage workloads to meet referral, assessment, and KPI targets
Identify and act upon safeguarding concerns in accordance with multi-agency guidelines, ensuring compliance with Midland Mencap’s policies, GDPR, and safeguarding protocols
Maintain accurate, confidential records and reports in a timely and professional manner

Requirements

Ability to follow set administrative procedures
Good written and spoken communication skills
Ability to use Microsoft 365 Apps like Outlook, Word, XL, PowerPoint, OneDrive, SharePoint, & Teams
Ability to use IT Case Management Systems
Understanding and awareness of working with people from a range of cultural and community backgrounds
Ability to plan and prioritise workload effectively
Confidence in attending, contributing to, and facilitating meetings and group discussions
Able to work respectfully with people across local communities and various public services
Maintains discretion, integrity, and confidentiality at all times
Works well both independently and as part of a team
Comfortable working in
Knowledge and understanding of the challenges faced by disabled people and their family/unpaid carers
Commitment to safeguarding and promoting the welfare of vulnerable individuals
Understanding of (or a commitment to learn) co-production, person-cantered and strength-based approaches
Experience in community engagement or outreach
Confidence in engaging with people from diverse communities, faiths, and cultural backgrounds
Ability to communicate diplomatically and sensitively with individuals, families, and professionals from other agencies
A reliable and responsible team player, able to work collaboratively with both internal colleagues and external partners to achieve shared outcomes
A drive to continuously improve performance and service quality
The ability to deliver support which meets the needs of individuals from diverse communities
Commitment to upholding Midland Mencap’s values, including its Vision, Mission, and Three Core Offers
Passionate about equality and inclusion
Able to provide accurate and consistent information to support service delivery and management decisions
Able to plan, organise, and manage activities using appropriate tools/resources
Skilled in facilitating group sessions, workshops, or peer support forums
Flexible and responsive to changing needs
Confident working independently and using initiative
Able to recognise personal and professional boundaries
Willing to take responsibility for meeting service user needs, demonstrating flexibility, pride in work, and ability to meet deadlines—even under pressure
Inclusive and respectful of others’ backgrounds and experiences
Recognise and uphold their duty of care to all citizens and the wider public
Embrace Midland Mencap’s values at all times
Demonstrate a clear understanding and belief in the organisation’s mission and values
Commit to the principles of safeguarding
Hold an enhanced Disclosure and Barring Service (DBS) clearance
Be available to work occasionally in the evenings and weekends
To undertake such other duties, training and/or hours of work as may be reasonably required which are consistent with the general level of responsibility for this job role
Travel across Birmingham is essential
access to a car and full UK driving license is essential

Nice to have

Experience working in a social care, health, or education setting
Lived experience as a parent-care of a disabled child, or other type of unpaid carers role
Knowledge of local services, organisations, and networks in Sandwell
Fluency in a second spoken language

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