This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Assessment and Reconnection Duty Worker plays a key role in delivering high-quality frontline support within the MIT Hub. The post holder will respond to immediate client needs, provide crisis intervention where required, and support the wider team in resolving housing crises quickly and effectively. The role involves maintaining a safe, welcoming, and supportive environment while ensuring the smooth day-to-day operation of the Hub.
Job Responsibility:
Work flexibly within the agreed rota shift pattern
Maintain a friendly, safe, and supportive environment within the project
Cover all day-to-day Hub duties, including managing phone calls, post, and the door entry system
Maintain a visible and active presence in the Hub area to respond promptly to enquiries
Respond to the immediate support needs of clients, providing crisis intervention where necessary
Provide ongoing practical support to vulnerable clients to assist in resolving their housing crisis
Feedback any ongoing client issues to the wider team promptly and appropriately
Accompany clients to external appointments or services where appropriate
Take delegated tasks from Assessment and Reconnection Workers as required
De-escalate difficult or potentially dangerous situations sensitively and effectively
Manage conflict between service users and seek emergency assistance when necessary
Exclude individuals in accordance with agreed policies and review exclusions with managers
Complete and submit reports following serious incidents or untoward events
Record client complaints accurately, refer them to the appropriate person, and provide feedback where necessary
Liaise effectively with Assessment and Reconnection Workers, volunteers, and external agencies to deliver a high standard of service
Work collaboratively and provide support to colleagues, particularly during times of crisis
Requirements:
Experience working with vulnerable individuals, including those experiencing homelessness or housing crisis
Ability to manage crisis situations calmly and effectively
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Good record-keeping and report-writing skills
Understanding of safeguarding and professional boundaries
Nice to have:
Experience within homelessness, housing, or supported accommodation services
Knowledge of local housing pathways and external support services