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ASO6 Project Team Lead - Student Fees. Tertiary Education Sector, Student Fees Team. Team Lead Role - leadership and project mgmt skills ESSENTIAL. 3-6 month (possibility for extension). Are you a natural leader who thrives on building high-performing teams and driving project success? Coupled with exceptional project management skills, this is the IDEAL role for you! I am currently working on an exciting contract opportunity for a client in the tertiary education sector for a Student Fees & Projects Lead role. This is a critical role within the Student Experience Division, focused on empowering a dedicated team to deliver exceptional service and operational excellence. (Please note this is not a finance role.) About the Opportunity. As the Student Fees & Projects Lead, your primary mission isn't just managing statistics—it’s about managing people and progress. You will lead the Student Fee Leads team, fostering a culture of mentorship and continuous improvement while spearheading projects that streamline processes and enhance the overall student experience.
Job Responsibility:
Lead and Mentor: Plan, manage, and monitor the day-to-day operations of the Student Fee Lead Team, focusing on staff performance, development, and building team capability through proactive training and succession planning
Drive Projects: Develop and coordinate initiatives that resolve service delivery issues and implement continuous improvements to student fee operations and payment systems
Engage Stakeholders: Act as a key liaison across Business Operations, ICT, and Educational units, fostering trust and cooperation to manage complex enquiries and provide expert guidance
Process Excellence: Monitor the effectiveness of billing practices and create comprehensive resources to guide staff in the application of updated fee-related processes
Strategic Reporting: Undertake complex research and analysis to prepare evidence-based reports and recommendations that inform senior management decision-making