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The Correspondence Officer is responsible for ensuring the efficient management of official correspondence and records, adhering to legislative requirements and supporting administrative functions. The successful candidate will maintain high standards of accuracy, confidentiality and professional protocol.
Job Responsibility:
Coordinate, capture, and reporting of correspondence using Electronic Document Records Management System (EDRMS)
Register correspondence and ensure all relevant documentation is attached for action
Monitor deadlines and undertake regular follow up with Government Agencies to ensure timely responses
Perform preliminary analysis of incoming correspondence to ensure appropriate allocation, with particular attention to identifying sensitive matters
Manage official records in accordance with relevant legislation and policies
Develop and maintain effective working relationships between Commonwealth and State Government Departments
Provide reception coverage as required, ensuring protocol is observed and visitors are managed with a high degree of professionalism and hospitality
Identify opportunities for internal process improvements and assist in the development of updated administrative procedures
Requirements:
High level written and verbal communication skills, including the ability to prepare clear, concise correspondence and maintain rigorous quality control
Proven ability to use initiative, maintain strict confidentiality and exercise tact in an executive environment
Demonstrated ability to manage high volumes of work, determine priorities and meet strict timelines within a team based environment
Proficiency in the use of standard computer packages and experience with electronic records management systems
Ability to interpret and apply relevant legislation, policies, and procedures
Certificate 3 in Administration is highly regarded