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Randstad Logo Randstad · Public Sector

Aso2 Correspondence Support Officer

Australia, Adelaide 37.00 - 44.00 AUD / Hour · Job Posted May 14, 2026

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Job Description

This pivotal role is responsible for the end to end management of official correspondence and records, in strict accordance with statutory requirements. As a primary point of contact, you will facilitate the seamless exchange of data between various State Government Departments.

Job Responsibility

  • Records & Systems Management: Reporting of all hardcopy and electronic correspondence using the Electronic Document Records Management System (EDRMS)
  • Workflow Integrity: Ensure all correspondence routed for action is comprehensive, including all necessary supporting documentation and historical context
  • Compliance & Archiving: Manage official records in strict adherence to legislative frameworks and internal policies
  • Stakeholder Engagement: Develop and maintain professional working relationships with colleagues and external stakeholders
  • Executive Support & Reception: Maintain a sophisticated reception service, ensuring all guests and callers receive a professional experience that aligns with Department protocols
  • Continuous Improvement: Proactively identify opportunities for business process innovation, including the development and refinement of office procedures

Requirements

  • Technical Proficiency: Extensive experience in records management and the navigation of complex EDRMS platforms
  • Administrative Precision: Strong attention to detail and the ability to manage high volumes of information without compromising quality
  • Communication & Protocol: Highly developed interpersonal skills and the ability to exercise judgment and discretion when dealing with sensitive information and high level stakeholders
  • Adaptability: The capacity to manage competing priorities in a fast paced, time sensitive environment
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