Ask Service Manager

We are looking for an ASK Service Manager (Walsall & Telford). ASK@WLV is a student-driven service that acts as the first point of contact for all student enquiries which offers information, advice, and guidance for all student enquiries. Students can access the service online, over the telephone, and in person. As an experienced leader, you will be proficient in fostering positive relationships, motivating others, conflict resolution, implementing strategy, and embedding a culture of inclusivity and customer care. Working collaboratively with the ASK Service Manager (City) you will adhere to service standards and ensure consistency and effective utilisation of resources whilst continuing to develop the service and staff within by providing clear direction. You will need to identify and resolve obstacles in the student journey and improve the staff experience through data-driven decisions, persuasion, and negotiation. As an advocate for the service, you will need to foster positive relationships and undertake regular liaison with colleagues across the university to facilitate the efficient and effective exchange of information; understand the nuances of your campuses; influence process owners to resolve significant or long-term problems; stay abreast of regulation changes and raise the profile of ASK.