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The Customer Service Agent serves as the primary contact for an assigned customer portfolio, ensuring accurate and timely completion of daily service activities. This role strengthens customer loyalty through proactive communication and effective issue resolution. It also coordinates cross‑functional requirements to support seamless order execution.
Job Responsibility:
Manage the full order cycle, including entry, maintenance, confirmation, and follow-up
Provide timely, professional responses to customer inquiries
Communicate proactively about order‑related changes or impacts
Perform SAP tasks such as customer master updates, CoA processing, invoice queries, and complaint handling
Collaborate with Finance, Logistics, Supply Chain, and Sales to support OTIF delivery
Support local SHE objectives and regulatory compliance
Manage consignment stock and customer portal requirements
Document disputes and initiate resolution procedures when needed
Requirements:
High school diploma or commercial school education
2+ years of experience
Fluency in English and at least one additional major language
Experience in customer service or customer support with regional scope
Ability to work under supervision while developing business knowledge
Nice to have:
Proficiency in MS Office and strong computer skills
Strong customer‑oriented communication abilities
Effective prioritization and time‑management skills