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The Ascent Banking Associate plays a critical role within the National Ascent Servicing & Administration (NASA) team, delivering high‑quality service and operational support to regional front offices across the country. This position ensures an elevated client experience by managing daily banking operations, resolving service‑related issues, and coordinating multi‑step banking support processes that may span several days or weeks.
Job Responsibility:
Process high‑volume transactional requests including domestic and international wires, internal transfers, loan advances and payments, teller transactions
Facilitate the opening of consumer, business, and trust accounts
Execute account updates including signer changes, address modifications, and ownership updates
Provide guidance and issue resolution for online banking enrollment, access, and troubleshooting
Assist with fraud monitoring, dispute claims, and documentation needs
Requirements:
Bachelor's degree, or equivalent work experience
One to three years of relevant experience
Strong attention to detail and accuracy
Excellent organizational, follow‑through, and prioritization skills
Ability to manage multi‑step workflows over extended timeframes
Strong relationship‑building skills with national and regional partners
Professional communication and client service orientation
Nice to have:
Ability to be accountable and work independently in managing a team tasked with excellent service and issue resolution
Ability to effectively work with others as part of a high performing team
Ability to work under pressure in a fluctuating environment
Strong interpersonal, client service and communication skills
Ability to influence others through consultative approach to support objectives
What we offer:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year