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This is an exciting opportunity for an ASB & Legal Officer working within the Housing Management team, covering the Staffordshire/Moorlands area. The role plays a key role in improving neighbourhoods and sustaining successful tenancies for customers, aligning with the priorities of Safe Environments and Passionate people.
Job Responsibility:
Work closely with customers to investigate, determine appropriate actions, manage and resolve cases
Work with a wide range of external stakeholders (Local Government, Police, Community Safety and Safeguarding Teams), liaising on behalf of both the customer and the Group
Improve neighbourhoods and sustain successful tenancies for customers
Manage own diary around customer visits and stakeholder meetings
Requirements:
A good level of knowledge of current Housing Legislation and Tenancy Enforcement (Anti-Social Behaviour, Crime and Disorder)
Experience of legal processes i.e. preparation of witness statements, court applications, working in conjunction with legal providers and court attendance
Experience of and management of a wide range of community safety services, including investigating, managing and resolving a diverse range of cases including tenancy breaches and Anti-Social Behaviour
Collaborative team player
Strong communicator, both written and verbal
Good problem solver
Must live within a reasonable distance to the Staffordshire/Moorlands area
Must have access to own vehicle
Must be based within a reasonable travelling distance of Head Office in Birchwood, Warrington
Successful completion of a satisfactory Basic DBS check
What we offer:
25 days annual leave plus Bank Holidays (holidays increase with time served)
Flexible diary management for appointments/school run/exercise classes
Access to Youggle House wellbeing, social, collaboration and meeting space
Contributory pension (employer matches up to 8%)
Advanced level healthcare cash plan (dental, optician, 24/7 GP Access, prescriptions, alternative therapy)
Discount scheme (half price cinema tickets, subsidised gym memberships, high street and online discounts)
Comprehensive training from an external expert ASB Training Provider