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Aruba Technical Assistant Centre Engineer

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Hewlett Packard Enterprise

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Location:
Tunisia , Ariana

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Aruba is redefining the 'IT EDGE.' Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity

Job Responsibility:

  • Troubleshooting & resolving complex technical issues in customer environment
  • Share best practices to reduce problem occurrences
  • Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network
  • Replicate customer environment in Lab
  • Escalate the issue in timely manner
  • Keep customer informed and set realistic expectations on issue resolution
  • Contribute towards Knowledge Management
  • Ensure you stays abreast with all the NPIs and changes/updates to the product

Requirements:

  • Engineering Degree in Network, Computer Science, or equivalent
  • 0-3 Years’ experience
  • Network technologies including Routing, Switching, Wireless, Security and Network management
  • Fluency in Spanish
  • A good level of English
  • Good knowledge on switching and routing technology
  • Working knowledge and understanding of access and core layer switch
  • Basics of WLAN technology (802.11 Standards, Controller and APs)
  • ACSA certification will be added advantage

Nice to have:

ACSA certification

What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Diversity, Inclusion & Belonging

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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