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Arts Wellness Agent

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Spain , Barcelona

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Arts Wellness Agent position at Hotel Arts Barcelona, part of The Ritz-Carlton and Marriott International. The role involves ensuring the delivery of The Ritz-Carlton's 'Gold Standards' graciously and thoughtfully every day, creating exceptional experiences for guests in a luxury hospitality setting.

Job Responsibility:

  • Schedule services for individuals and large groups using spa/salon reservations software system
  • Call guests to confirm scheduled services
  • Answer questions about available services
  • Update the reservations/cancellations list throughout the day
  • Inform providers of last-minute changes
  • Resolve scheduling issues as needed by working with supervisor/manager
  • Check in guests for appointments
  • Confirm first and last name
  • Provide general spa orientation to guests upon arrival
  • Promote and sell spa/salon services
  • Obtain assigned bank and ensure accuracy of contracted monies
  • Obtain change required for expected business level
  • Keep bank secure at all times
  • Process guest payments for spa/salon services
  • Obtain payment authorization as needed
  • Accept and log cash tips for employees
  • Balance, scan, and drop receipts with Accounting
  • Notify Engineering of maintenance and repair needs
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Chance to be proud of the work you do and who you work with
  • Opportunity to begin your purpose
  • Belong to an amazing global team
  • Become the best version of you

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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