CrawlJobs Logo

Artificial Intelligence (AI) and Systems Support Coordinator

United States, Sharon Center · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

Provide first-level technical and administrative support to ensure the technology used in staff workflows and daily operations runs smoothly and effectively. Serve as a primary resource for the support, implementation, adoption, and continuous improvement of AI tools and technologies across the company. This role will help identify opportunities to leverage AI to improve efficiency, streamline processes, enhance user experience, and support innovation throughout the company.

Job Responsibility

  • Partner with employees to gather business requirements, identify operational challenges, and support the development and implementation of AI-driven solutions that improve efficiency, productivity, and user experience
  • Serve as the primary point of contact for AI-related support by troubleshooting user issues, assisting with AI tool functionality, and ensuring timely resolution of technical issues
  • Ensure clear, timely, and effective communication with stakeholders regarding AI project goals, progress, and outcomes
  • Help drive companywide AI adoption by promoting awareness, educating users on available AI tools and capabilities, and encouraging effective and responsible use of AI technologies that align with company goals and business needs
  • Collaborate with IT leadership and internal stakeholders to support AI initiatives, programs, workflow improvements, and process automation efforts
  • Develop and maintain documentation, user guides, training materials, and best practices related to AI tools, processes, and workflows
  • Support responsible AI usage by helping reinforce company policies, cybersecurity standards, data privacy expectations, and best practices related to AI technologies
  • Minimize IT asset downtime and reduce disruptions during support incidents to maintain smooth business operations
  • Promote and foster cyber security culture and assist in the management of the cyber security training system
  • Troubleshoot and maintain hardware and software on a preventive as well as a corrective basis
  • Set up and configure user hardware in accordance with departmental standards and best practices
  • Provide users with help desk support
  • travel to the regional office as needed
  • Maintain and manage endpoints and IT assets
  • Stay current on emerging IT trends and assess their potential impact on the company’s technology
  • Participate in the planning and execution of IT initiatives
  • Set up the structure for new jobs in Microsoft Teams
  • Conduct IT onboarding for new employees, including setup and orientation of cell phones, iPads, computers, and initial password setup
  • Participate in IT-related meetings and brainstorming sessions to support collaboration and problem solving
  • Perform additional assignments as directed by the Assistant Director of IT

Requirements

  • Demonstrated technical proficiency, supported by current and relevant industry certifications
  • Relevant technical training with proven ability to effectively perform the responsibilities of the role
  • Experience supporting or administering AI tools in a business environment
  • Strong understanding of how AI can be applied to improve business processes, workflows, and end-user productivity
  • Experience providing end-user support, troubleshooting issues, and guiding users in the effective use of digital tools and software
  • Strong communication skills with the ability to educate and support non-technical users
  • Effective problem analysis and resolution skills
  • Outstanding time management and organization skills
  • Strong customer service orientation
  • high energy level
  • team player
  • Team-focused mindset to build strong working relationships
  • Commitment to Company values

What we offer

  • Employee Stock Ownership Program (ESOP)
  • 401k match
  • Bonus
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Long Term Disability coverage
  • Tuition Reimbursement
  • Paid vacation and sick days

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Artificial Intelligence (AI) and Systems Support Coordinator

8 matching positions

Artificial Intelligence (AI) Engineer

We are looking for an Artificial Intelligence (AI) Engineer to create advanced g...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience developing artificial intelligence, machine learning, or agent-based software solutions.
  • Strong programming ability in Python and JavaScript, with Node.js experience preferred.
  • Hands-on experience working with Claude models and related AI provider integrations.
  • Familiarity with Model Context Protocol or similar frameworks used to coordinate AI agents and tool execution.
  • Experience building on cloud platforms, including services related to serverless computing, containers, networking, and security.
  • Knowledge of enterprise API integration, vector databases such as Pinecone or Weaviate, and distributed system design.
  • Experience with SQL and/or NoSQL databases in support of scalable application development.
Job Responsibility
Job Responsibility
  • Design and build AI applications that use Claude large language models to support business-focused automation and decision-making.
  • Create agent-based workflows, including orchestration logic, prompt patterns, and autonomous behaviors that enable reliable task execution.
  • Develop and implement Model Context Protocol-based agents or comparable agent frameworks within enterprise AI environments.
  • Connect AI solutions to internal and external platforms through APIs, ensuring secure and efficient access to business data.
  • Improve application performance by refining token usage, response quality, runtime efficiency, and overall operating cost.
  • Build backend services, utilities, and supporting components needed to power scalable AI products in production.
  • Partner with product leaders, technical teams, and business stakeholders to translate requirements into practical AI solutions.
  • Contribute to deployment planning, testing, and ongoing enhancement of cloud-based AI systems across distributed environments.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Deferred compensation plan
  • Choice Time Off (CTO)
  • Paid holidays.
Read More
Arrow Right

Graduate Role — AI & Systems Analyst

iBC Healthcare Group is a specialist social care provider supporting adults with...
Location
Location
United Kingdom , Leicester
Salary
Salary:
27000.00 - 28000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2:1 degree or above (any discipline)
  • Demonstrable personal interest in AI
  • you have used Claude, ChatGPT, Copilot or similar, and you can talk about it
  • Strong written and verbal communication, with the patience to explain technical concepts to non-technical colleagues
  • Confidence working with people at every level
  • Right to work in the UK without sponsorship
  • Willingness to undergo an enhanced DBS check
Job Responsibility
Job Responsibility
  • Running 1:1 onboarding and small-group training sessions for colleagues new to AI
  • Building AI Projects, prompts and use case templates that work in real iBC workflows
  • Coordinating our AI Champion network across the business
  • Producing monthly usage data and reporting for the Director and Board
  • Supporting our AI governance work
  • Picking up systems administration and IT support work
  • Supporting our annual cyber and IT compliance cycle
  • Building broad exposure across the digital, systems and compliance estate
What we offer
What we offer
  • Structured induction across the Digital & Assets directorate
  • Embedded in our AI Adoption programme from day one
  • Personal development plan within 90 days
  • Defined next role mapped at 12-month review
  • Friendly, supportive team
  • Fulltime
Read More
Arrow Right

Issue Management Lead Analyst Vice President

The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is instru...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of experience in technical domains with hands-on responsibilities in analytics projects
  • Prior experience in risk and control, internal audit, quality assurance, or control/monitoring processes is highly advantageous
  • Demonstrated excellence in creating reports and possessing strong data visualization skills
  • Knowledge of Python, SQL, Tableau, and Artificial Intelligence (AI) tools is a significant asset
  • Exceptional technical, programming, and database skills
  • Proven ability to rapidly acquire proficiency in new programming languages to support review teams
  • Documented success in independently leading projects from inception to completion
  • Proven ability to maintain high-quality standards across multiple competing deliverables
  • Superior oral and written communication skills in English
  • Intellectually curious
Job Responsibility
Job Responsibility
  • Serve as a Subject Matter Expert, providing expert opinions across diverse technical domains to ensure timely and high-quality completion of issue remediation
  • Apply strong visualization skills to independently create effective and impactful reports
  • Lead the development and implementation of data analytics projects within the function
  • Support the maintenance and enhancement of IQA's in-house workflow tooling
  • Assist the COO IQA Management Team in establishing and implementing escalation criteria and practices, ensuring timely and appropriate escalation of issues and risks, and accurate reporting to senior management
  • Cultivate strong working relationships with stakeholders and management to facilitate seamless coordination of activities
  • Proactively drive the quality and timely end-to-end completion of projects
  • Contribute to the continuous improvement of COO IQA procedures and coverage through the delivery of high-quality QA Book of Work and reporting products
  • Provide day-to-day analytical and project support to the COO IQA Lead, including review of COO IQA deliverables
  • This is a global position requiring interaction with stakeholders across APAC, EMEA, and NAM, necessitating flexible work timings
  • Fulltime
Read More
Arrow Right

Senior Researcher in Electrical Engineering with Specialisation in Power Electronics

The intelligent Grid (iG) research team at the IERC invites applications for a S...
Location
Location
Ireland , Cork
Salary
Salary:
61471.00 - 73392.00 EUR / Year
tyndall.ie Logo
Tyndall National Institute
Expiration Date
July 16, 2026
Flip Icon
Requirements
Requirements
  • A PhD in Electrical Engineering with a specialisation in Power Electronics and typically, 6+ years of post-doc research experience in a University/Research Institute/Industry
  • Previous experience in managing research projects and report writing for externally funded projects
  • Previous experience in managing and supervising postgraduate students
  • Previous experience in competitive proposal writing and achievement
  • Demonstrable research expertise in at least two of the following areas: Power converter design for Distributed Energy Resources (DERs), Grid Integration and Control of DERs, Grid Stability/Power Quality Analysis and Improvement, Application of artificial intelligence in power systems and control, Hardware Experience/Knowledge of Converters, Hardware-in-the-loop (HIL), prototype development, and any real-time controlling platform (OPAL-RT) in the abovementioned areas
  • Proven track record of research publications
Job Responsibility
Job Responsibility
  • Lead the planning and delivery of key scenarios workstreams within projects, ensuring inputs, timelines, risks and dependencies are managed effectively, and issues are escalated when needed related to models
  • Initiate and steer innovation in the research area to improve the robustness, accuracy and reliability of results
  • Coordinate technical studies with relevant team members by providing expert support for analysis, interpretation and validation of outcomes
  • Ensure high-quality deliverables by leading the drafting, review and consolidation of reports, documentation and presentations
  • Manage stakeholder engagement and lead effective meetings with clear agendas, action tracking and follow-up
  • Develop a credible and aspiring strategic research vision for their research within IERC that leverages the unique infrastructure, capabilities and full range of expertise of the Tyndall National Institute and UCC
  • Grow the intelligent grid research and demonstration activities, especially in power conversion and control and, through strong collaborations and outputs, develop its international reputation in the field
  • Generate excellent research outcomes as evidenced by influential or milestone publications in leading journals and conferences
  • Drive collaboration with others in successful bids for competitive large-scale (million €) grants/awards from national and European funding sources, and Industry to safeguard the financial sustainability
  • Support a team culture that results in high-quality postgraduate training and supervision, and where professional/personal / career development is a priority
What we offer
What we offer
  • Strong support for formal training, further study and professional development
  • Interdisciplinary Environment: Where academia, industry, and innovation intersect - supported by cutting-edge infrastructure and expert knowledge
  • Blended Working: Flexibility to work remotely and on-site, where the role allows
  • Comprehensive Benefits: Access to UCC pension, long-term illness benefit, life assurance
  • Generous Leave: Competitive annual leave entitlements
  • Equity & Inclusion: Athena Swan Bronze award holder, with ongoing initiatives led by a dedicated People and Culture team to ensure equity for all
  • Core Values: A culture grounded in Ambition, Collaboration, Diversity, Excellence, and Integrity
  • Entrepreneurial Spirit: A proactive, innovation-driven environment that welcomes entrepreneurial and creative thinkers, including those with start-up experience
  • Supportive Onboarding: Structured induction and mentoring to help new hires integrate and thrive
  • Vibrant Culture: A collaborative, people-first workplace with a strong sense of community
  • Fulltime
Read More
Arrow Right

Senior IT Application Support Analyst - Run

We are seeking a high-caliber Senior IT Application Support Analyst (RUN) on beh...
Location
Location
Canada , Quebec City or Montreal
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
August 23, 2026
Flip Icon
Requirements
Requirements
  • At least 5 years of dedicated expertise in IT application support (RUN operations) with a heavy focus on critical incident management
  • Strong technical familiarity with legacy environments (Mainframe, AS400, batch processing, file transfers, and multi-system data flows)
  • Proficient with Azure DevOps for tracking work items, monitoring pipelines, and managing issues
  • Hands-on experience using AI-assisted tools (e.g., GitHub Copilot or similar AI capabilities) to accelerate log analysis and pattern detection
  • Solid capability in executing SQL queries for troubleshooting and data validation
  • Exceptional autonomy and critical thinking
  • comfortable navigating ambiguous environments with sparse documentation
  • Professional fluency in French
Job Responsibility
Job Responsibility
  • Diagnose, isolate, and resolve high-priority application incidents (P1/P2) efficiently under pressure
  • Lead comprehensive root-cause analysis (RCA) to implement sustainable solutions and prevent recurring system anomalies
  • Coordinate and actively participate in major incident response efforts, ensuring clear communications during crisis scenarios (bridge calls, executive updates)
  • Partner cross-functionally with internal IT stakeholders and business units to optimize application dependability
  • Drive continuous improvement in support practices by leveraging automation and integrating artificial intelligence utilities
  • Document technical findings, architectural dependencies, and temporary workarounds to enrich the team's internal knowledge base
What we offer
What we offer
  • Competitive Compensation: Attractive market rates aligned with your specialized expertise
  • Work-Life Balance: Standard 35-hour work week with a predictable schedule
  • Hybrid Flexibility: Enjoy a blend of remote autonomy and collaborative onsite touchpoints in either Montreal or Quebec City
  • Career Runway: High visibility within the organization with a strong preference for transitioning into a permanent internal position post-mandate
  • Modern Tooling: Access to next-generation AI productivity suites and collaborative DevOps frameworks
  • Fulltime
Read More
Arrow Right

Senior Azure Customer Engineer (ACE)

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusi...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Microsoft Cloud Background Check
  • Citizenship & Citizenship Verification
  • Master's degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or a related field AND 6+ years of experience in the technology industry, cloud, product or technical program management, and/or customer experience engineering OR Bachelor’s degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or related field AND 8+ years of experience in the technology industry, cloud, product/technical program management, and/or customer experience engineering OR equivalent experience
Job Responsibility
Job Responsibility
  • Serve as a trusted advisor for strategic customers, ensuring their most critical workloads are resilient, well architected, and aligned with Azure best practices
  • Drive measurable improvements in customer health through proactive risk identification, data driven assessments, and targeted resiliency improvements
  • Analyze customer architectures and operational patterns to identify gaps and recommend actions that improve reliability and operational maturity
  • Own customer engagement across the lifecycle - prevention, detection, incident response, and recovery – to improve resiliency and reduce recurrence of issues
  • Executive-level coordination and communication during critical customer events, driving clarity, alignment, and trust restoration
  • Convert incidents and escalations into durable improvements across customers and the platform
  • Drive durable, repeatable improvements that address systemic issues across customers, services, and scenarios
  • Translate customer pain points, incidents, and operational gaps into platform-level enhancements
  • Influence product design, roadmap priorities, and inform engineering investments
  • Drive alignment across engineering, product, business, and support teams to deliver end to end solutions that address customer and platform needs
  • Fulltime
Read More
Arrow Right

Event Coordinator

Amentum is seeking a seasoned, professional Event Coordinator with planning and ...
Location
Location
United States , Camp H.M. Smith, Hawaii
Salary
Salary:
125000.00 - 160000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree from an accredited college or university or 8 years cumulative related experience in event coordination in lieu of degree
  • At least 5 years of experience in supporting government-sponsored events and coordinating meetings of varying sizes
  • Demonstrated experience managing medium-to-large-scale, multi-stakeholder events, preferably within a government or defense context
  • Demonstrated ability to adapt to changing requirements, manage last-minute changes, and troubleshoot issues during event planning and execution
  • Proficiency in Microsoft Office collaboration tools (SharePoint, MS Teams, Outlook, Excel, PowerPoint, Word, Planner)
  • Demonstrated exceptional written and oral communication skills sufficient to prepare and present findings, recommendations and original ideas or concepts
  • Experience working with senior government / military leadership independently under general direction and within a team environment during high-tempo operations
  • Knowledge and use of Artificial Intelligence (AI) Tools in support of government client objectives (e.g. *GPT, GenAI, AskSage, MAVEN, python, etc.)
  • Must possess strong attention to detail skills in all aspects of the event planning, tracking, and reporting process
  • Proven ability to maintain a professional and courteous attitude, even in a high-stress, fast-paced environment
Job Responsibility
Job Responsibility
  • Work closely with event Points of Contact (POCs) and all stakeholders to coordinate and track all event details, to include: meals, transportation, event set-up, lodging, media, security and access to the site, for all tasked INDOPACOM sponsored events, including the Pacific Operational Science & Technology Conference (POST) & the Information Forces Pacific Symposium (INFOPAC)
  • Provide planning support for other USINDOPACOM and S&T engagements and events
  • Coordinate with senior leadership, external organizations, and international partners to ensure alignment and successful event outcomes
  • Manage complex, multi-phase events with multiple stakeholders, adapting to evolving requirements and priorities
  • Navigate government event approval and funding processes, ensuring compliance with all relevant policies and procedures
  • Capture lessons learned and prepare post-event reports to support continuous improvement of future events
  • Communicate effectively, utilizing both written and verbal communication, to coordinate requirements with and report on status to government oversight points of contact
  • Work closely with other teams and organizations to plan and coordinate requirements to meet or exceed the customer’s expectations
  • Assist in trouble-shooting issues in planning and execution of events, as they arise, and identify and mitigate risks before they become issues
  • Utilize multiple computer systems and databases to fulfill requirements
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

Every minute of every day, customers stake their entire business and reputation ...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
  • 4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
  • At least 2+ yrs. of cloud experience
  • Ability to empathize with customers and convey confidence
  • Able to explain highly technical issues to varied audiences
  • Able to prioritize and advocate customer’s needs to the proper channels
  • Take ownership and work towards a resolution
  • Passion for customers and focus on delivering the right customer experience
  • Openness and ability to learn new skills and technologies in a fast-paced environment
  • Some understanding of cloud computing technologies
Job Responsibility
Job Responsibility
  • Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps
  • Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes
  • Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms
  • Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns
  • Acts as a voice of customers and leverages customers' feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features
  • Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time
  • Other duties as assigned
  • Fulltime
Read More
Arrow Right