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Arrivals & Departures TROC Supervisor

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FIFA

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Location:
United States , Miami

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Arrivals & Departures Transport Operations Center Supervisor oversees the real-time coordination, monitoring, and communication of all airport transport operations during the tournament. This role ensures accurate tracking of arrivals and departures, efficient dispatching of vehicles, meet-and-greet services, and seamless collaboration between airport teams, transport providers, and functional areas to deliver a safe, timely, and high-quality service for all FIFA client groups.

Job Responsibility:

  • Oversee real-time coordination and monitoring of all airport transport operations to ensure on-time arrivals and departures for all FIFA client groups
  • Supervise the dispatching and allocation of vehicles, ensuring efficient utilization of resources and adherence to service schedules
  • Maintain constant communication with airport teams, drivers, and transport providers to manage passenger flow and respond promptly to operational updates or changes
  • Coordinate meet-and-greet services to ensure a smooth, professional, and welcoming experience for all arriving and departing clients
  • Track flight movements, service requests, and vehicle activity using transport management systems and monitoring tools
  • Identify, escalate, and resolve operational issues or delays in collaboration with relevant stakeholders
  • Support the implementation of FIFA service standards and DSLAs, ensuring all transport operations meet defined quality and timing expectations
  • Liaise with airport authorities, security services, and functional area leads to maintain safety, compliance, and smooth coordination across operations
  • Provide clear and timely updates to the Transport Operations Center Manager and airport management regarding ongoing activities, incidents, and performance metrics
  • Prepare and submit daily operational reports and incident logs, ensuring data accuracy and accountability
  • Assist in the training, briefing, and supervision of TOC staff and volunteers to ensure operational readiness and consistent service delivery
  • Contribute to test events, rehearsals, and operational readiness exercises to validate systems, procedures, and communication channels ahead of the tournament

Requirements:

  • Bachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field
  • Advanced knowledge of transport operations, airport procedures, and client service protocols
  • certification in operations or project management is an asset
  • Strong proficiency with transport management systems (TMS), flight-tracking platforms, and digital monitoring tools
  • Excellent communication skills
  • Proven ability to analyze data, interpret operational metrics, and prepare accurate reports
  • High level of problem-solving capability, situational awareness, and decision-making
  • Ability to work shifts, extended hours, and tournament-time schedules as required
  • Fluent in English
  • 3–5 years of experience in transport operations, airport operations, event logistics, or similar large-scale, time-critical operational environments
  • Previous experience supervising teams within a transport control center, airport operations center, command center, or equivalent real-time monitoring environment
  • Demonstrated experience coordinating with airport authorities, security teams, transport providers, or other operational stakeholders
  • Proven track record managing vehicle dispatching, client movement, or high-volume passenger operations
  • Hands-on experience preparing operational reports, incident logs, and performance tracking dashboards
  • Experience supporting large international events, sporting events, or multi-venue operations is a strong advantage
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Nice to have:

  • Spanish and/or French proficiency is a plus
  • Experience supporting large international events, sporting events, or multi-venue operations is a strong advantage
  • Certification in operations or project management is an asset

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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