Arrivals & Departures TROC Supervisor Job at FIFA (Miami)

Job Description

The Arrivals & Departures Transport Operations Center Supervisor oversees the real-time coordination, monitoring, and communication of all airport transport operations during the tournament. This role ensures accurate tracking of arrivals and departures, efficient dispatching of vehicles, meet-and-greet services, and seamless collaboration between airport teams, transport providers, and functional areas to deliver a safe, timely, and high-quality service for all FIFA client groups.

Job Responsibility

Oversee real-time coordination and monitoring of all airport transport operations to ensure on-time arrivals and departures for all FIFA client groups
Supervise the dispatching and allocation of vehicles, ensuring efficient utilization of resources and adherence to service schedules
Maintain constant communication with airport teams, drivers, and transport providers to manage passenger flow and respond promptly to operational updates or changes
Coordinate meet-and-greet services to ensure a smooth, professional, and welcoming experience for all arriving and departing clients
Track flight movements, service requests, and vehicle activity using transport management systems and monitoring tools
Identify, escalate, and resolve operational issues or delays in collaboration with relevant stakeholders
Support the implementation of FIFA service standards and DSLAs, ensuring all transport operations meet defined quality and timing expectations
Liaise with airport authorities, security services, and functional area leads to maintain safety, compliance, and smooth coordination across operations
Provide clear and timely updates to the Transport Operations Center Manager and airport management regarding ongoing activities, incidents, and performance metrics
Prepare and submit daily operational reports and incident logs, ensuring data accuracy and accountability
Assist in the training, briefing, and supervision of TOC staff and volunteers to ensure operational readiness and consistent service delivery
Contribute to test events, rehearsals, and operational readiness exercises to validate systems, procedures, and communication channels ahead of the tournament

Requirements

Bachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field
Advanced knowledge of transport operations, airport procedures, and client service protocols
certification in operations or project management is an asset
Strong proficiency with transport management systems (TMS), flight-tracking platforms, and digital monitoring tools
Excellent communication skills
Proven ability to analyze data, interpret operational metrics, and prepare accurate reports
High level of problem-solving capability, situational awareness, and decision-making
Ability to work shifts, extended hours, and tournament-time schedules as required
Fluent in English
3–5 years of experience in transport operations, airport operations, event logistics, or similar large-scale, time-critical operational environments
Previous experience supervising teams within a transport control center, airport operations center, command center, or equivalent real-time monitoring environment
Demonstrated experience coordinating with airport authorities, security teams, transport providers, or other operational stakeholders
Proven track record managing vehicle dispatching, client movement, or high-volume passenger operations
Hands-on experience preparing operational reports, incident logs, and performance tracking dashboards
Experience supporting large international events, sporting events, or multi-venue operations is a strong advantage
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Nice to have

Spanish and/or French proficiency is a plus
Experience supporting large international events, sporting events, or multi-venue operations is a strong advantage
Certification in operations or project management is an asset

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Arrivals & Departures TROC Supervisor

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