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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We are looking for an Area Works Coordinator to join our team on a full-time, permanent contract based in London.
Job Responsibility:
Delivering high-quality customer service by providing accurate, timely information and resolving queries efficiently
Supporting contractors, customers, and internal teams
Maintaining accurate data across systems and ensuring compliance with organisational processes
Contributing to team and corporate objectives
Assisting with planning engineer schedules
Producing management reports
Raising purchase and work orders to enable the timely delivery of services
Providing essential administrative support to the commercial team
Requirements:
Experience of working in a customer-focused environment
Experience of working within agreed performance targets
Proven ability to work methodically, follow agreed procedures and accurately record data and information
Ability to work in a fast-paced environment and under pressure
Experience of working with databases
Microsoft office including Word and Excel
Demonstrates the Guinness Behaviours
Educated to NVQ level II or equivalent level of competence
What we offer:
Holidays: 25 – 27 days holiday a year, plus bank holidays
Opportunity to buy up to an additional 5 days holiday
Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
Competitive Pension Scheme: Guinness match your contribution up to 9%
Salary sacrifice arrangement for pension contributions
Benefits Portal: lifestyle benefits scheme with special offers and great deals
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: three times salary life cover
Health Plan Options: health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work