Area Support Manager Job at Excellerate Services

Job Description

The Area Support Manager reports to the Area General Manager and is responsible for implementing and monitoring all aspects of cleaning works to ensure works are carried out in a timely manner and to the required standards as directed by the Area Manager and in accordance with the contract specification. Assisting with the planning, organising, and directing of the operational resources within the Southern Central Region in order to provide customer service and operational efficiency in line with contract requirements.

Job Responsibility

To visit customer sites/potential sites on a weekly or by schedule ensuring that standards are managed and maintained
Ensure all operatives are properly inducted to each site they may be working upon
Ensure that staffs are briefed daily on their tasks, carrying out site specific risk assessments and that they each have the necessary tools, equipment and PPE to perform the tasks in accordance with company procedures and Health and Safety guidelines
Lead your team ensuring they remain motivated, continuously developed and appraised a minimum of once per annual, in order to achieve customer satisfaction and Company objectives
To identify and report through our electronic reporting tool ‘Chase’, any improvements to service, quality and operational efficiency
To provide guidance, advice and direction to resolve any on site issue and satisfy customer requirements
To take responsibility for and prioritise escalations, complaints and expressions of dissatisfaction to resolve in a timely and professional manner and within specified and agreed parameters, this may include escalating any specific issues to your Area Manager within 24hrs
Advise management of all changes within each contract affecting the scope of housekeeping requirements
Support Area Manager with Health and Safety related matters, carry out risk assessments and investigate all incidents and accidents occurring within the Area
Support Area Manager with the selection and recruitment of staff, this may include interviewing
Ensure that standards are consistently achieved, maintained and reported through regular audit’s completed with customer, through our electronic reporting tool ‘Chase’
To cover operatives or arrange cover during absence and holidays
Support Manager to ensure that all payroll records and managed effectively ensuring minimum disruption to payroll
this includes overseeing and ensuring compliance with our bio-metrics electronic time and attendance system if implemented on each respective site
Assist the Area Manager in ordering any consumables through company process, ensuring that all consumable levels are consistent
Assist with quotations by visiting sites and feeding back information to the Contract Manager
To develop and maintain a professional and proactive business relationship with client representatives
To conduct or perform any reasonable management or client request

Requirements

Ideally BICS trained
A sound appreciation of the requirements of Health & Safety and associated legislation
Full UK driving license
Previous experience within a similar environment
Ability to manage all aspects of a people-based service business
Good level of verbal and written skills
Ability to work under pressure and achieve tight deadlines
Good level of organizational skills
Proven ability to recruit, manage, motivate train and lead a team of people
Ability to communicate and work effectively with customers, employees and teams at all levels
Have the right to work in the UK
DBS check is required
Full UK driving licence

What we offer

Holiday Entitlement 25 days + 8 B/Holidays
Company Van & Fuel card
Employee Assistance Programme (EAP)
Hastee Pay - Earnings on Demand Platform
Excellerate Superstars
Refer a Friend Programme
Cycle to Work Scheme

Excellerate Services - All Job Offers

Select Country

Area Support Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?