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Area Supervisor - Installations Team

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Sureserve

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Location:
United Kingdom , Birmingham

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Category:
Energy

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Contract Type:
Not provided

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Salary:

42000.00 - 45000.00 GBP / Year
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Job Description:

The primary purpose of this role is to attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance.

Job Responsibility:

  • Prepare detailed and accurate specifications for installations following site visits
  • Order all necessary parts and subcontracted services for confirmed installations
  • Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers
  • Manage the day-to-day operations of operatives, providing technical support, encouragement, and training
  • Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs
  • Promote the importance of quality work and professional attitudes
  • Address recalls after an engineer has attended a property more than twice
  • Ensure client contractual and specific requirements are met and, where possible, exceeded
  • Convey company procedures and client requirements to operatives
  • Assist the Head of Region and Install Manager with training requirements and technical support
  • Work closely with the SHEQ team to champion the Aaron Services Group Competency Scheme
  • Conduct quality checks and health and safety audits
  • Cover the roles of Install Manager and other install supervisors as needed
  • Assist in investigations related to disciplinary and grievance situations
  • Maintain personal and professional development
  • Ensure relevant staff receive all technical information
  • Adhere to all health and safety requirements and legislation
  • Carry out responsibilities in accordance with the company’s Health and Safety Policy
  • Perform other duties, training, and work hours as reasonably required

Requirements:

  • NVQ Level 2/3 in Heating and Ventilation or equivalent
  • ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable
  • Demonstrable practical experience in heating system surveys or domestic installation projects
  • Strong customer service orientation and excellent interpersonal skills
  • Proven ability to deliver accurate and detailed survey reports
  • Excellent leadership and communication skills
  • Full UK driving license is essential
What we offer:
  • Employee wellbeing programme, occupational health support, telephone support- counselling for staff
  • Service level awarded annual leave
  • Technical training and certifications relevant to the role
  • Enhanced Maternity & Paternity Packages
  • Dental/Healthcare cash plan
  • Cycle to Work Scheme
  • Electric Vehicle Leasing Scheme
  • Gender & Equality Working Group
  • Sureserve Academy- a platform for development, career progression
  • Employee Voice Programme
  • Social activities for all of our teams
  • Sureserve Legends- celebrating the fantastic ways in which our employees live our values

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
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