This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Job Responsibility:
Manage, monitor, and improve the quality and efficiency of external service centers, ensuring service level harmonization and consistency of standards
Define and implement client loyalty strategies, leveraging service centers to monitor product lifecycle
Develop and implement long-term service contracts, maintenance programs, and extended warranty business
Push and support Connectivity and Connected Services development
Implement Service Centers Monitoring Program and drive network development (sales and support)
Develop and execute Parts & Services sales, marketing, and communication activities
Oversee Corporate Service Systems implementation and ensure adoption
Conduct business potential analysis, monitor service business performance, and define action plans to cover capability gaps
Identify and assess partnerships and new business opportunities in collaboration with Sales Area Manager
Collaborate with Sales and Marketing teams for installed park development and with Training and Marketing teams for installer network growth
Drive parts sales development, govern commercial policy, and define actions to extend customer base and maintain market share on competitive and copied components
Assess and improve service offerings, including connected services
Create action plans to engage detractor service centers and improve service levels delivered
Identify training needs and ensure capability development across the network
Trace and monitor installed park for lifecycle management and growth
Requirements:
Master’s Degree in Economics or Engineering
Minimum of 5 years’ experience in after-sales or technical sales roles within the semi-durable goods industry
Proficient in Microsoft Office
Strong communication skills, business acumen, and results orientation
Demonstrates initiative, organizational ability, and a proactive mindset