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Fairbanks Scales Logo Fairbanks Scales · Manufacturing

Area Service Manager

United States, Salt Lake City 75000.00 - 85000.00 USD / Year · Job Posted March 19, 2026
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Job Description

Ensures all customer issues are satisfactorily resolved by leading and coordinating the installation, repair, and servicing of equipment and machinery in field installations.

Job Responsibility

  • Utilize the work order system to plan, assign, and direct work of Field Technicians
  • Ensure accurate and timely reporting of customer account activities
  • Handle service contracts, direct support services and warranty issues
  • Maintain customer and business records of all local service activities
  • Resolve customer issues and equipment problems, utilizing engineering, manufacturing, and other teams as needed
  • Maintain service and installation manuals
  • Help define and achieve goals for the department
  • Conduct service department meetings
  • Ensure strict adherence to all company policies and procedures and government safety regulations
  • Oversee the scheduling and training of field service representatives to improve skills and abilities
  • Develop methods, guidelines, and policies to facilitate efficient service delivery
  • Handle accidents and develop plans to prevent reoccurrence
  • Assure service team follows up with customers
  • Adhere to and uphold all Fairbanks Scales policies and procedures

Requirements

  • Bachelor's degree or equivalent
  • At least three years of directly related experience
  • Proficient in Microsoft Office products - specifically Excel, and Outlook
  • Critical thinker with exceptional attention to detail
  • Excellent problem-solving skills
  • Excellent communication skills, both verbally and in writing
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
  • Ability to establish and maintain positive business relationships
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