This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Ensures all customer issues are satisfactorily resolved by leading and coordinating the installation, repair, and servicing of equipment and machinery in field installations.
Job Responsibility:
Utilize the work order system to plan, assign, and direct work of Field Technicians
Ensure accurate and timely reporting of customer account activities
Handle service contracts, direct support services and warranty issues
Maintain customer and business records of all local service activities
Resolve customer issues and equipment problems, utilizing engineering, manufacturing, and other teams as needed
Maintain service and installation manuals
Help define and achieve goals for the department
Conduct service department meetings
Ensure strict adherence to all company policies and procedures and government safety regulations
Oversee the scheduling and training of field service representatives to improve skills and abilities
Develop methods, guidelines, and policies to facilitate efficient service delivery
Handle accidents and develop plans to prevent reoccurrence
Assure service team follows up with customers
Adhere to and uphold all Fairbanks Scales policies and procedures
Requirements:
Bachelor's degree or equivalent
At least three years of directly related experience
Proficient in Microsoft Office products - specifically Excel, and Outlook
Critical thinker with exceptional attention to detail
Excellent problem-solving skills
Excellent communication skills, both verbally and in writing
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
Ability to establish and maintain positive business relationships