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Area Retail Manager

United Kingdom, West Region (Covering South Wales, Bristol & Reading) Employment contract 44289.75 GBP / Year · Job Posted June 09, 2026
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Job Description

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Our retail operation consists of over 80 charity shops. Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

Job Responsibility

  • Drive commercial performance across the Area by maximising income, controlling costs, and applying strong commercial judgement and creativity
  • Lead and develop shop teams (employees and volunteers) to deliver excellent retail performance, safe daily operations, and strong results across donated goods, new goods, online sales and Gift Aid
  • Act as a Cats Protection brand ambassador, role-modelling the charity’s values while ensuring high-quality shop standards, people management, and effective Area-wide operations

Requirements

  • Experience of managing in a multi-site retail operation
  • Experience of managing employees, including recruitment, engagement, retention, performance management and dealing with workplace issues
  • Experience of setting and managing income and expenditure budget
  • Demonstrable experience of effective decision-making
  • Experience of managing health and safety processes and issues in a retail environment
  • Full, valid UK driving license and access to own vehicle

What we offer

  • range of health benefits
  • 26 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing
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