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We are recruiting for an Area Operations Manager within our Hertfordshire & Essex Area where you will be responsible for the performance of the hotels within the area. The ideal candidate will have multi-site management experience, preferably in a hospitality, leisure or retail background, and be able to demonstrate your ability to influence and manage remotely.
Job Responsibility:
Lead, coach and inspire a team to drive exceptional customer experience and business results
Support and motivate Hotel Managers to deliver brand standards
Drive a best in class mentality, keeping customers and colleagues at the centre of all business decisions
Work with colleagues across the business to ensure hotels are well maintained and compliant
Drive the Food & Beverage experience within hotels
Coach and develop team to ensure a robust succession plan
Requirements:
Multi-site management experience
Preferably in hospitality, leisure or retail background
Ability to influence and manage remotely
Strong leadership and team motivator
Committed to supporting wellbeing and development
Passionate about customer experience
Genuine passion and enthusiasm for customer service with the ability to role model
Outstanding leadership qualities and be able to inspire and motivate
Balance driving for results with the ability to coach and mentor
Demonstrate high levels of energy, drive and resilience
Ability to thrive in a fast paced, dynamic environment
Great communication skills with the ability to engage with people at all levels
Ability to drive a best in class ethos whilst identifying best practice
Possess an uncompromising drive for standards and service whilst always exceeding customer expectations
What we offer:
Car allowance or company car
Ability to earn a lucrative annual bonus
Life insurance
6% pension
50% discount on rooms, food and drinks at any Travelodge
Access to ‘Friends and Family’ website with many rooms at £14.99
£50 E-voucher on each work anniversary
25 days holiday (pro rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays
Multiple high street retail and mobile provider discounts