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Area Manager who will be working with Lewis and the Retail Head Office team. This is a field-based role requiring regular travel to stores, with a minimum of 3-4 days per week on-site to support teams and build relationships, and/or overnight stays for larger projects such as store refits or new store openings. Time at our London Head Office is also expected: typically one visit per week as a minimum. Whilst there is flexibility to work from home, face-to-face time is key to quickly understanding the business and making an impact. Candidates should be able to travel to London as required.
Job Responsibility:
Lead, coach and develop Store Management within their geographical remit to deliver the retail strategy and KPI’s across their area
Responsible for all stores in the area and for ensuring that revenue and profitability targets are met through driving sales, managing controllable costs and motivating retail teams to succeed
Support with other retail projects or support stores outside of their designated region
Drive growth and profitability by analysing store performance in the North Region, managing costs, and influencing strategies to improve retail operations
Monitor sales trends, developing initiatives for customer acquisition, and optimising key metrics like AOV and UPT
Accountable for store-level P&L, budget planning, and ensuring high performance through coaching and development of store teams
Build strong relationships within the across all business areas, recruiting top talent, and overseeing projects that enhance retail productivity and service
Requirements:
Previous multi-site or Area Manager experience within a service-first retail environment
Proven people leader, with a strong track record of coaching, developing and challenging high-performing teams
Strong commercial capability, with experience delivering KPIs and managing P&L performance
Able to balance people leadership and commercial outcomes, leveraging operational support where appropriate
Experience leading ambitious teams and bringing fresh ideas, while constructively challenging ways of working
Background in service-led retail environments, where customer experience and people capability drive results
Confident managing remotely and balancing multiple priorities across a multi-site area
Highly analytical, with the ability to interpret data and take decisive action
Strong understanding of sales, customer outreach, store operations and retail standards
Proficient in Excel and confident producing and working with reports
What we offer:
Competitive salary and excellent bonus scheme
A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
Staff Discount from your 1st day, not just at CT but also from The White Company
Hybrid working policy
Partner with many charities and sustainability partners
Christmas and summer parties
CT Social Team ensure there is always something exciting to get involved in