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Area Manager

United Kingdom · Job Posted January 16, 2026
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Job Description

Area Manager who will be working with Lewis and the Retail Head Office team. This is a field-based role requiring regular travel to stores, with a minimum of 3-4 days per week on-site to support teams and build relationships, and/or overnight stays for larger projects such as store refits or new store openings. Time at our London Head Office is also expected: typically one visit per week as a minimum. Whilst there is flexibility to work from home, face-to-face time is key to quickly understanding the business and making an impact. Candidates should be able to travel to London as required.

Job Responsibility

  • Lead, coach and develop Store Management within their geographical remit to deliver the retail strategy and KPI’s across their area
  • Responsible for all stores in the area and for ensuring that revenue and profitability targets are met through driving sales, managing controllable costs and motivating retail teams to succeed
  • Support with other retail projects or support stores outside of their designated region
  • Drive growth and profitability by analysing store performance in the North Region, managing costs, and influencing strategies to improve retail operations
  • Monitor sales trends, developing initiatives for customer acquisition, and optimising key metrics like AOV and UPT
  • Accountable for store-level P&L, budget planning, and ensuring high performance through coaching and development of store teams
  • Build strong relationships within the across all business areas, recruiting top talent, and overseeing projects that enhance retail productivity and service

Requirements

  • Previous multi-site or Area Manager experience within a service-first retail environment
  • Proven people leader, with a strong track record of coaching, developing and challenging high-performing teams
  • Strong commercial capability, with experience delivering KPIs and managing P&L performance
  • Able to balance people leadership and commercial outcomes, leveraging operational support where appropriate
  • Experience leading ambitious teams and bringing fresh ideas, while constructively challenging ways of working
  • Background in service-led retail environments, where customer experience and people capability drive results
  • Confident managing remotely and balancing multiple priorities across a multi-site area
  • Highly analytical, with the ability to interpret data and take decisive action
  • Strong understanding of sales, customer outreach, store operations and retail standards
  • Proficient in Excel and confident producing and working with reports

What we offer

  • Competitive salary and excellent bonus scheme
  • A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
  • Staff Discount from your 1st day, not just at CT but also from The White Company
  • Hybrid working policy
  • Partner with many charities and sustainability partners
  • Christmas and summer parties
  • CT Social Team ensure there is always something exciting to get involved in

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