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NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. Due to our growth and expansion within our motor factor network, we are looking for an Area Manager to join our team. The ideal candidate will already be working in the automotive industry and will have experience as an Area Manager or will be an experienced Motor Factor Branch Manager looking for progression. Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide. This role will report directly to the Divisional Manager.
Job Responsibility:
Day-to-day operation of the branches within your area
Evaluating employee performance and providing feedback and coaching as required
Developing customer relations within area, communicating with Regional Sales Manager to meet targets
Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback
Regular interaction and holding short daily catch up sessions with all area management
Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information
Ensuring Branch stock control and audits are completed and to schedules set
Efficient management of stock, to include goods in, supplier and customer returns in all branches
Monitoring and driving telesales efficiency within your area
Ensuring service levels with parts deliveries are to a satisfactory standard in all branches
Resolving customer problems as needed
Ensure the planning and authorising staff holidays are as per company policy within all branches
Reporting and dealing with staffing issues
Complying with all health & safety requirements
Ensuring all branches complete daily van checks and resolving defects reported
All Branches efficiently manage and handle cash and adhere to relevant procedures
Active in assisting credit control with customer debt
Cooperating with other areas and departments relating to company practices
Driving promotional activities from across the area and achieve goals set
Adhering to high ethical and professional standards
Ensuring a high standard of housekeeping within the branches
Ensuring all company procedures are always adhered to
Requirements:
Must be a natural leader, self-driven and enjoy working as a team to achieve results
Have knowledge of the local area and customer base (desired but not essential)
Demonstrate proven ability to manage and grow direct reports
First class commercial awareness with an ability to leverage reporting data to drive growth and margin
Good working knowledge of Microsoft Excel
Nice to have:
Have knowledge of the local area and customer base
What we offer:
An opportunity to join a global brand and market leader
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