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Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for an Area Manager to join our team looking after the Belfast area. This is a great opportunity to join a world leading facilities management company.
Job Responsibility:
Motivate, mentor, and empower teams to achieve operational goals
Foster a positive work culture and drive employee engagement
Ensure timesheets are collected and submitted on time
Conduct staff onboarding, induction, appraisals, training assessments, absence and performance management
Maintain standards in cleaning supplies and equipment usage
Supervise staff presentation and adherence to dress code
Oversee and ensure the smooth execution of services across multiple locations
Maintain high standards in cleaning operations, compliance, and safety
Build strong client relationships, ensuring all needs are met with professionalism and efficiency
Address any concerns proactively to ensure customer satisfaction
Deliver high-quality cleaning services as per client requests
Ensure employee performance aligns with company standards
Achieve productivity improvements within the business area
Conduct weekly meetings with the Operations Manager
Requirements:
Full UK driving licence
IT literacy in HR, payroll, and auditing systems
Supervisory experience in multi-contract cleaning management
Strong communication skills and leadership ability
Financial and health & safety experience
Previous BICS training
Experience in office, industrial, and education sector cleaning
Ability to multitask and perform under pressure
Strong mentoring and motivation skills
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-to-day basis
What we offer:
25 days’ annual leave (pro rata)
Employee Assistance Program
Company Pension Scheme
Financial Education/Financial wellbeing advisory service
Training and unrivalled opportunities for career progression