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NAPA Auto Parts UK & Ireland is looking for an Area Manager due to growth and expansion within the motor factor network. The role is an opportunity to help establish and expand the brand in Ireland and be part of the journey as the company establishes itself as a market leader. The role reports directly to the Divisional Manager.
Job Responsibility:
Day-to-day operation of the branches within your area
Evaluating employee performance and providing feedback and coaching as required
Developing customer relations within area, communicating with Regional Sales Manager to meet targets
Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback
Regular interaction and holding short daily catch up sessions with all area management
Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information
Ensuring Branch stock control and audits are completed and to schedules set
Efficient management of stock, to include goods in, supplier and customer returns in all branches
Monitoring and driving telesales efficiency within your area
Ensuring service levels with parts deliveries are to a satisfactory standard in all branches
Resolving customer problems as needed
Ensure the planning and authorising staff holidays are as per company policy within all branches
Reporting and dealing with staffing issues
Complying with all health & safety requirements
Ensuring all branches complete daily van checks and resolving defects reported
All Branches efficiently manage and handle cash and adhere to relevant procedures
Active in assisting credit control with customer debt
Cooperating with other areas and departments relating to company practices
Driving promotional activities from across the area and achieve goals set
Adhering to high ethical and professional standards
Ensuring a high standard of housekeeping within the branches
Ensuring all company procedures are always adhered to
Requirements:
Experience working in the automotive industry
Experience as an Area Manager or as an experienced Motor Factor Branch Manager looking for progression
Must be a natural leader, self-driven and enjoy working as a team to achieve results
Knowledge of the local area and customer base (desired but not essential)
Demonstrate proven ability to manage and grow direct reports
First class commercial awareness with an ability to leverage reporting data to drive growth and margin