Area Manager

• Provide positive representation of store
• Proactively assist customers in solving problems
• Greet customers entering and throughout the store
• Thank customers when finished and when they are leaving the store
• Provide a friendly, outgoing demeanor
• work well with customers as well as associates
• Ensure all calls and pages are answered promptly, courteously and effectively
• Handle customer complaints
• Work to resolve problems with the customer and have store’s best interest taken into consideration
• Possess excellent product knowledge as well as command of store layout and location of products
• Learn and embrace the Ace Way of Retailing (AWOR)
• Ensure a positive, professional and safe work environment for all associates
• Supervise the “general operations” of the POS team and store
• Responsible for the overseeing and training of POS members
• Managing the POS team to ensure efficiency and high productivity
• Work with Store Managers and Assistant Store Managers on all aspects of running the store
• Assist with special projects within the store
• Assist with implementing new Standard Operating Procedures into store execution
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
• Ensure that weekly price changes and label updates are completed timely and accurately
• Oversee all cashiering functions, including training
• Perform all other duties as assigned
• Responsible for the receiving and checking in process of all outside vendor items
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and company standard
• Ensure receiving is completed in a safe and efficient way from backroom receiving to completion of freight
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
• Assist with merchandise resets throughout the store
• Assist to ensure all signage is current in the store
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising
• Training and mentoring of all POS associates
• Manage all aspects of store operations in the absence of the Assistant Store Managers and Store Managers
• Lead by example
• be approachable by all associates and customers
• Lead Assistant Manager Meetings and coach Assistant Managers on leading team member huddles in assisgned area
• Participate in store meetings
• Communicate any merchandising, cost control or sales idea to the Assistant Store Manager for follow up
• Prepare and challenge yourself for future advancement

• High School or GED equivalent
• Previous retail management experience of 1 to 2 years required
• Hardware experience preferred
• Experience in leading, coaching, and teaching team members is required

Hardware experience preferred